Retail Assistant Store Manager - Johannesburg South

Headhunters; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in Johannesburg is seeking a Retail Assistant Store Manager to oversee store operations, manage inventory, and ensure exceptional customer service. The ideal candidate has a Matric qualification and at least 1-2 years' experience in retail administration. This role offers a great opportunity for career growth in a fast-paced environment.

Qualifications

• Minimum of 1-2 years’ experience in store retail administration or management.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with stock management, cash handling, and customer service.

Responsibilities

• Manage store inventory counts and rectify discrepancies.
• Ensure above-expectation customer service.
• Manage all store cash resources and banking.
• Assist in preparing and maintaining the store budget.

Skills

Financial / Administration Skills

MS Office Proficiency

Customer Service Excellence

Stock Management

Education

Matric / Grade 12

Financial / Administration Diploma

Tools

SAP

KRONOS

Job description

Retail Assistant Store Manager - Johannesburg South

Reference 1806517954

Sector Sales / Retail / Management

Location Johannesburg

Job Type full_time

Experience 2 to 3 years

Qualifications No education

Package Negotiable

Description Our client, a prominent market leader in the Retail space and one of the fastest-growing retail groups, operating in South Africa, Botswana and Namibia, is looking to employ a young, dynamic and experienced Retail Assistant Store Manager for its Johannesburg South retail team. A great career opportunity with a popular and leading brand.

Requirements:

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.

Store Inventory

• Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
• Ensure physical stock matches SAP inventory ledger.
• Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service

• Ensure above-expectation customer service at all times.
• Oversee customer request system and loyalty programme sign-ups.
• Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers

• Manage all store cash resources, takings, floats, and banking in compliance with procedures.
• Investigate tender discrepancies, returns, and auto receipts.
• Ensure transaction accuracy, completeness, and internal control compliance.
• Monitor cashier productivity, service levels, and overtime spend.
• Oversee daily reconciliation, run‑end sign-offs, and collections procedures.

Receiving and Capturing

• Oversee goods receiving, returns, and credits.
• Ensure accuracy and completeness of branch transactions.
• Maintain transaction integrity in compliance with internal controls.

Store Profitability

• Assist in preparing and maintaining the store budget.
• Control and monitor expense‑related items within budget.
• Ensure monthly adjustment of stock to correct GL accounts.
• Report on expense‑related items to store management.

Store Administration

• Disseminate and report information between store and departments to align goals.
• Support and facilitate audits.
• Assist the Store Manager with operational duties to optimise store efficiency.
• Drive continuous improvement initiatives within direct areas of responsibility.
• Ensure compliance with deadlines and policies.

Team Management

• Manage HR processes, submissions, and documentation.
• Oversee workforce management systems (e.g., KRONOS).
• Implement performance management and staff development plans.
• Mentor, train, and develop team members for growth.

General

• Maintain housekeeping and hygiene standards.
• Adhere to all policies, SOPs, and health and safety regulations.
• Ensure professional conduct, uniform, and personal appearance at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.