Retail Assistant Store Manager

Eskort; Vereeniging; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dynamic retail manager to oversee operations in a vibrant environment. This role involves managing inventory, staff, and customer service to ensure optimal store performance. The ideal candidate will have a strong background in retail management, particularly in the meat sector, and will excel in communication and people management. Join a forward-thinking company that values innovation and customer satisfaction, and take your career to the next level in a challenging yet rewarding position.

Qualifications

• 5+ years in retail, preferably in a supervisory role.
• Experience in managing perishable products in the meat industry.

Responsibilities

• Manage inventory, stock, and staff to ensure store profitability.
• Deliver excellent customer service and manage complaints effectively.

Skills

Verbal and written communication skills

MS Office Suite proficiency

Analytical skills

Understanding of financial statements

Interpersonal and customer service skills

People management abilities

Self-motivated and energetic

Education

Diploma / Degree in Retail or Business

Tools

Meat Matrix

ERP systems

Job description

QUALIFICATIONS:

• Diploma / Degree in Retail, Business, or related qualification (advantageous)

EXPERIENCE:

• Minimum of 5 years experience in a retail environment, preferably in a supervisory or leadership role

KNOWLEDGE REQUIRED:

• Management of inventory, stock, buying, staff, product merchandising, costs, and store profitability
• Familiarity with stock management systems like ERP, Meat Matrix, etc.
• Understanding of FMCG environment and relevant legislation
• Experience managing perishable products, especially in the meat industry
• Basic understanding of retail consumer behavior and purchasing trends

SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Proficiency in MS Office Suite
• Strong analytical skills
• Basic understanding of financial statements and reporting systems
• Effective interpersonal and customer service skills
• People management abilities
• Energetic and self-motivated

Stock Management:

• Place orders, follow up, and manage deliveries
• Manage stock upon arrival and report discrepancies

Stock Receiving:

• Receive stock, report damages, and update Meat Matrix

Stock Control:

• Report daily stock levels, manage stock thresholds and shrinkage, and ensure store cleanliness and HACCP standards

Employee Management:

• Recruitment, onboarding, training, employee relations, performance management, and wellness

Store Organisation:

• Product display, merchandising, and managing non-moving items

Cash Management:

• Daily cash-ups, cash handling, ATM management, and security

Customer Service:

• Deliver excellent service, understand customer preferences, manage complaints, and foster brand loyalty

System Administration:

• Maintain Meat Matrix, CCTV, security systems, and alarm systems