Retail Assistant Store Manager

Toys R Us and Babies R Us South Africa; Durban; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A leading retail company is seeking a Retail Assistant Store Manager in Durban to oversee store operations and achieve sales targets. The successful candidate will lead and motivate staff, ensure excellent customer service, and maintain store standards while driving sales performance. If you possess a Matric Certificate and have at least 3 years of management experience in a retail environment, we encourage you to apply.

Benefits

Provident Fund

Discretionary Bonus

Store Performance Bonus

Qualifications

• Minimum 3 years management experience in retail.
• Own or reliable transport to work.
• Ability to work shifts.

Responsibilities

• Achieve growth and hit sales targets by effectively managing staff.
• Ensure excellent customer service to provide a WOW experience.
• Control daily store operations within budget.

Skills

Leadership

Customer Service

Sales Management

Education

Matric Certificate

Job description

Job title : Retail Assistant Store Manager

Job Location : KwaZulu-Natal, Durban Deadline : July 10, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put the Customer first.
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules.
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.
• Executing of physical plans / actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and / or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations
• Enforce effective and efficient implementation of all sales promotions.
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements :

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

Package & Remuneration

Benefits :

• Provident Fund
• Discretionary Bonus
• Store Performance Bonus
• Sales / Retail / Business Development jobs