Retail Assistant Manager

Eskort; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail chain in South Africa is seeking a Retail Manager responsible for overseeing stock management, employee management, and ensuring excellent customer service. The ideal candidate must have at least 5 years of experience in a retail environment and a Grade 12 qualification. This role demands strong leadership skills, proficiency in stock management systems, and a commitment to achieving high levels of customer satisfaction.

Qualifications

• Minimum of 5 years experience in a retail environment, ideally in a supervisory role.
• Prior knowledge in inventory management, staff management, and profitability.
• Understanding of retail consumer behaviour and market trends.

Responsibilities

• Manage stock levels and inventory control.
• Ensure store cleanliness and maintain HACCP standards.
• Deliver excellent customer service and manage customer complaints.

Skills

Communication skills

Analytical skills

Customer service skills

Interpersonal skills

Proficiency in MS Office Suite

Education

Grade 12 (Non-Negotiable)

Diploma / Degree in Retail or Business

Tools

Stock management systems

Meat Matrix

Job description

QUALIFICATIONS

Grade 12 (Non-Negotiable)

Diploma / Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

Prior knowledge and experience in management of; Inventory / stock, buying, staff, products merchandising, costs and profitability of the store.

Knowledge of stock management systems like ERP, Meat matrix, etc.

Knowledge and understanding of FMCG environment and related legislation

Management of perishable products with short shelf life especially in meat industry

Basic Understanding of retail consumer behaviour and purchasing trends

Basic Understanding of the retail and meat market

SKILLS REQUIRED

Excellent verbal and written communication skills.

Proficient in MS Office Suite.

Demonstratable analytical skills.

Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.

Excellent interpersonal skills and ability to communicate effectively.

Exceptional customer service and people management skills.

Energetic and self-starter.

Key Performance Areas

Stock Management

Stock Ordering

Place orders with factories and other suppliers

Follow up on orders

Manage deliveries, delivery dates and stock upon arrival

Manage stock order volumes

Stock Receiving

Receive ordered stock

Report delivery shortfalls, and damages

Follow up on non-received stock

Capture received stock on Meat Matrix

Stock controlling

Daily stock levels reporting

Run stock depletion reports- cashiers

Balance off with stock receiving

Manage stock levels threshold

Manage stock shrinkage : stock losses / damages / dumpings

Housekeeping

Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area

Always maintain high level of HACCP standards throughout the store

Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

Employee Management

Employee Recruitment

Onboarding and Induction of new employees

Training and Development

Employee Relations (Discipline in the workplace)

Performance Management

Employee Wellness

Employee Motivation

Store Organisation

Display of products on the shelf and create attractive displays at key points in the store ex : check-out ques

Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions

Re-arrangement of store shelves and products

Managing of non-moving items and display areas

Cash Management

Manage and assist with daily cash ups

Minimise cash losses

Manage picking up and dropping off of cash in the store

Manage cash on ATM

Manage safety of cash movement within the store

Manage and keep the safe secure and locked at all times

Customer Service

Deliver excellent service to ensure high levels of customer satisfaction

Create a store that meets local needs by building an understanding of customer-product preferences.

Manage and analyse customer complaints to get insights for improvement of customer satisfaction

Be the custodian of customer experience and lead brand loyalty

Responding to customer complaints and comments promptly and accurately

Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

Manage staff clocking via ERS

Maintain and understand the system Meat Matrix

Manage and maintain CCTV cameras

Ensure availability of physical security guards in store

Manage the alarm system internally