Retail Assistant Manager

Eskort; Somerset West; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail food store in Somerset West is seeking an experienced Assistant Manager to assist in store operations and enhance customer satisfaction. Candidates should have at least 5 years of retail experience, preferably in a supervisory role, and be skilled in inventory management, staff development, and customer service. This role offers an opportunity to impact store performance significantly.

Qualifications

• Minimum 5 years in retail, preferably in a supervisory role.
• Experience managing inventory, staff, and merchandising.
• Knowledge of stock management and consumer behavior.

Responsibilities

• Assist in overseeing all store operations.
• Increase customer satisfaction and traffic.
• Manage stock levels and order placements.

Skills

Excellent communication skills

Proficiency in MS Office

Strong analytical skills

Excellent interpersonal and people management skills

Customer service orientation

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

Stock management systems

Job description

SUMMARY :

Assistant Manager - Retail Food Store - Somerset West, WC

We are expanding and seeking Retail Assistant Managers for our Retail Store!

The role of the Retail Assistant Manager is to assist the Retail Manager in overseeing and leading all store operations, ensuring smooth functioning and profit optimization.

The Retail Assistant Manager will work to increase customer traffic by enhancing satisfaction and ensuring stock availability at all times.

POSITION INFO :

QUALIFICATIONS

Grade 12 (Non-Negotiable)

Diploma/Degree in Retail, Business, or related field is advantageous

EXPERIENCE

Minimum 5 years in retail, preferably in a supervisory or leadership role

KNOWLEDGE REQUIRED

Experience in managing inventory, staff, merchandising, costs, and profitability

Knowledge of stock management systems like ERP, Meat Matrix, etc.

Understanding of FMCG environment and legislation

Experience with perishable products, especially in the meat industry

Basic knowledge of retail consumer behavior and market trends

SKILLS REQUIRED

Excellent communication skills, both verbal and written

Proficiency in MS Office

Strong analytical skills

Understanding of financial statements and basic financial systems

Excellent interpersonal and people management skills

Customer service orientation and self-motivation

Key Performance Areas

1. Stock Management

Order placement, follow-up, and delivery management

Receiving stock, reporting damages, and stock data entry

Managing stock levels, shrinkage, and depletion reports

2. Housekeeping

Maintaining cleanliness and HACCP standards throughout the store

Adhering to OHSA regulations

3. Employee Management

Recruitment, onboarding, training, and performance management

Employee relations, wellness, and motivation

4. Store Organisation

Product display, merchandising, and store layout management

Managing non-moving items and promotional displays

5. Cash Management

Daily cash-ups, cash loss prevention, and safe cash handling

Security of cash and ATM transactions

Customer service excellence and complaint management

Analyzing customer patterns and implementing improvement activities

6. System Administration

Managing staff clocking systems, CCTV, security, and alarm systems