Retail Assistant Manager

PUMA Gruppe; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

PUMA is seeking a Retail Assistant Store Manager in Johannesburg to support the Store Manager in achieving sales and profitability goals. This role demands strong customer service skills and the ability to develop talent for a vibrant retail environment, ensuring the store embodies PUMA's brand values.

Qualifications

• 3 to 4 years of managerial experience in retail (preferably apparel/footwear).
• Proven ability to exceed sales targets.
• Demonstrated ability to hire, train, and develop teams.

Responsibilities

• Assist in managing sales and profitability goals.
• Ensure high standards of customer experience.
• Engage with consumers on the sales floor.

Skills

Customer Service Orientation

Sales Management

Effective Communication

Education

National Senior Certificate

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• National Senior certificate
• 3 to 4 years of managerial experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

Your Mission

The Retail Assistant Store Manager will be responsible for assisting the Retail Store Manager in strategically managing and promoting sales to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world. This is a developmental position for high performing Supervisors to continue growing their skillset to become a Retail Store Manager.

• Responsible for ensuring that the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales, and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for assisting Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors.
• Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Will act as the Store Manager when the Store Manager is away from the store for any given reason.
• Assist the Store Manager in preparing and administering timely and accurate performance appraisals.
• Responsible for ensuring training programs (required per the Role), both Domestic and Global, are successfully completed to drive results within the store.
• Manage and monitor Loss Prevention education and awareness programs.
• Directly responsible for Loss Prevention and Operational compliance within store
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Attend offsite training and position related meetings as required by Store Manager; travel may be required•
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Enjoy the sun, lifestyle and outdoor sports together with PUMA South Africa!

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.