Retail Assistant

MORE Family Collection; Mpumalanga; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury retail brand in KwaZulu-Natal seeks a Retail Assistant to enhance sales and manage customer interactions. This role involves daily operations like handling the POS, assisting in stock takes, and upholding luxury standards. The ideal candidate has strong customer service experience and effective communication skills. Join this team-oriented environment to deliver exceptional retail experiences.

Qualifications

• Sound knowledge of retail procedures and operations.
• Proven experience in hospitality or retail.
• Ability to serve customers and manage stock effectively.

Responsibilities

• Perform and drive shop sales while operating the POS.
• Serve customers and handle inquiries.
• Assist in stock takes and report irregularities.

Skills

Customer service in a luxury environment

Attention to detail

Communication skills

Team player

Time management

Job description

The retail assistant is to maintain retail operations of the assigned outlet as trained and directed.

KEY FOCUS AREAS

• Perform and drive shop sales in the MORE Galleries, operating the POS efficiently and adhering to the procedures relating to pricing and stock control.
  
• Serve customers in the assigned outlet, making recommendations, helping, advising, directing and dealing with enquiries.
• Assist in conducting mid-month and end of month stock takes and report any stock irregularities to the Retail Manager immediately.
• Meet with the Retail Manager as required and update on retail operations.
• To attend departmental meetings as required.
• To uphold and maintain the developed set of MORE and property standards.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on the MORE Galleries.
• Previous hospitality or retail experience advantageous.
• Experience with the highest level of customer service in a luxury environment.
• Knowledge of all MORE properties and all activities offered.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it