Retail Area Manager

TSU International; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A retail security management company is looking for a Retail Area Manager to oversee security operations across multiple locations in Cape Town. The ideal candidate will have strong leadership skills, at least 3 years of experience in security management, and a deep understanding of security protocols. Responsibilities include managing teams, meeting clients, and ensuring compliance with safety standards. An excellent opportunity to build a successful career in security management.

Qualifications

• Minimum of 3 years experience as a retail area manager.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and coordinate security teams across multiple locations.
• Implement and enforce security policies and procedures.
• Build and maintain strong relationships with clients.

Skills

Leadership skills

Knowledge of public safety and security

Customer service skills

Ability to analyze data

Business management skills

Education

Matric (Grade 12)

A-Grade Registered

Retail Security Certificate

Tools

MS Office

Security technology and systems

Job description

Job Purpose :

As a Retail Area Manager, you will be responsible for overseeing security operations within the retail sector across multiple locations. Your primary focus will be on ensuring the safety and security of our clients' assets, employees, and customers while maintaining a high level of service delivery.

Key Requirements :

• A-Grade Registered (Updated)
• Valid Driver's license
• Matric (Grade 12)
• Reside in the areas of Strand, Somerset West, Stellenbosch
• Proven experience in security management, preferably in a supervisory or managerial role.
• Strong leadership and team management skills.
• Minimum of 3 years working as a retail area manager.
• Excellent communication and interpersonal abilities.
• Sound knowledge of security practices, laws, and regulations.
• Ability to analyze data, assess risks, and make informed decisions.
• Proficiency in using security technology and systems.
• The ability to work under pressure.
• Confidence, drive, and enthusiasm.
• Decision-making ability and a sense of responsibility.
• Planning and organizational skills.
• Experience using relevant technology and equipment.
• Experience in reporting and emergency response planning.
• Excellent knowledge of security protocols and procedures.
• Solid understanding of budgeting and statistical data analysis.
• Working knowledge of MS Office.
• Retail Security Certificate will be an advantage.

Skills and knowledge

• Leadership skills.
• Knowledge of public safety and security.
• Thoroughness and attention to detail.
• Customer service skills.
• Patience and the ability to remain calm in stressful situations.
• Ability to monitor own performance and that of colleagues.
• Ability to accept criticism and work well under pressure.
• Business management skills.
• Investigation and issue resolution skills.
• Good knowledge of easy roster.

Duties and Responsibilities :

Operational Management :

• Supervise and coordinate security teams across multiple locations within the designated area.
• Implement and enforce security policies, procedures, and protocols to maintain a safe and secure environment.
• Conduct regular site visits to stores and other facilities to ensure compliance and address any security concerns.

Team Leadership and Development :

• Recruit, train, and mentor security staff to ensure they have the necessary skills and knowledge for their roles.
• Monitor team performance, conduct performance evaluations, and provide feedback for continuous improvement.
• Foster a positive work culture that promotes teamwork, professionalism, and excellence in service delivery.

Client Relationship Management :

• Build and maintain strong relationships with clients to understand their security needs and expectations.
• Act as the primary point of contact for client communication and address any security-related issues or inquiries.
• Collaborate with clients to develop and implement customized security solutions and strategies.

Risk Assessment and Mitigation :

• Conduct regular risk assessments and security audits at stores and other locations to identify potential vulnerabilities and threats.
• Develop and implement risk mitigation strategies and emergency response plans.
• Respond promptly to security incidents and emergencies, taking appropriate action to minimize risks and ensure safety.

Reporting and Documentation :

• Maintain accurate records of security incidents, investigations, and resolutions.
• Prepare and submit reports to management and clients regarding security performance, trends, and recommendations for improvement.
• Ensure compliance with regulatory requirements and industry standards.

Adherence to Policies :

• Adhere to all company policies, regulations, and safety standards while carrying out job duties.

Loss Control :

• Responsible for any losses that may occur in the Shoprite stores allocated to you.
• Attend shrinkage meetings with the client Shoprite.
• Attend stock takes of each store.

General :

• Visit each store at least once a week.
• Manage four (4) store openings and four (4) closings per month.
• Conduct locker searches and roadblocks at stores.
• Manage a security team.
• Ensure all sites are covered by 10:00 every day.
• Plan and draft monthly duty rosters, to be on site no later than the 10th of each month.
• Perform department checks in all Checkers, Shoprite, and Usave stores under your responsibility.
• Control budgets for security operations and monitor expenses.
• Attend operational meetings with other managers.
• Plan and perform store openings, closings, and roadblocks.
• Record all arrests within five (5) days of incidents.
• Investigate and resolve issues.
• Create security status reports for management.
• Attend monthly shrinkage meetings at all sites.
• Conduct monthly meetings with site security personnel.
• Respond to calls or complaints from Site Senior or Store Management.

We look forward to hearing from you!!