Retail and Merchandising Manager

Bright Search Recruitment (Pty) Ltd; Rustenburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A luxury lodge recruitment agency seeks a Retail and Merchandising Manager to oversee retail operations at their lodge. Focus on ensuring a premium guest shopping experience, managing inventory, and curating high-quality products. Qualifications include a diploma in Retail Management and 3–5 years of experience in a luxury retail environment. The ideal candidate will have excellent sales and organizational skills and a passion for African design.

Qualifications

• Minimum 3–5 years in retail or merchandising management, preferably in a luxury setting.
• Experience working with high-end products is advantageous.
• High attention to detail and passion for aesthetics.

Responsibilities

• Manage the day-to-day operations of all lodge retail outlets.
• Curate product ranges aligning with the lodge’s ethos.
• Prepare and analyze weekly / monthly sales reports.

Skills

Strong customer service experience

Excellent visual merchandising skills

Strong organizational capabilities

Proficient in MS Office

Excellent interpersonal skills

Passion for African design

Education

Diploma or Degree in Retail Management

Tools

POS systems

Stock control software

Job description

The Retail and Merchandising Manager oversees the operations of the lodge’s retail outlets, including curio shops, boutique stores, and lifestyle merchandising within the lodge. This role ensures a premium guest shopping experience by maintaining high retail standards, curating local and luxury product selections, and driving retail revenue through strategic merchandising, stock control, and team leadership.

Key Responsibilities :

Retail Store Operations :

• Manage the day-to-day operations of all lodge retail outlets.
• Ensure high levels of guest service, product knowledge, and visual presentation.
• Implement and enforce luxury retail standards aligned with the 5-star lodge brand.
• Maintain accurate POS operations, stock records, and daily cash-ups.
• Ensure store cleanliness, display integrity, and ambiance reflect a luxury shopping experience.

Merchandising and Product Selection :

• Curate product ranges that align with the lodge’s ethos (e.g. locally made crafts, safari wear, African art, premium skincare, and lifestyle items).
• Coordinate visual merchandising strategies to showcase seasonal and high-margin products.
• Collaborate with local suppliers, artisans, and fair-trade vendors for product sourcing.
• Ensure attractive, on-brand product displays and themed collections.

Sales and Guest Experience :

• Promote upselling and cross-selling of retail products during guest check-in / out and safari briefings.
• Collaborate with the front office and guest services to highlight promotions or featured items.
• Train staff in luxury sales techniques and product storytelling.

Stock Control and Inventory Management :

• Conduct regular stock takes and cycle counts.
• Monitor stock levels, place timely orders, and manage reordering systems.
• Reduce losses through tight control, theft prevention, and product care.
• Manage pricing, barcoding, and stock presentation standards.

Reporting and Revenue Management :

• Prepare and analyze weekly / monthly sales and stock reports.
• Monitor profitability, sales trends, and guest preferences.
• Work with the finance and operations teams to develop retail revenue targets.

POSITION INFO :

Qualifications and Experience :

Education :

• Diploma or Degree in Retail Management, Hospitality Management, Business Administration, or related field.

Experience :

• Minimum 3–5 years in retail or merchandising management, preferably in a luxury hotel, game lodge, or boutique retail setting.
• Experience working with high-end, artisan, or tourist-focused products is advantageous.
• Familiarity with POS systems and stock control software.

Skills and Attributes :

• Strong customer service and luxury sales experience.
• Excellent visual merchandising and product display skills.
• Strong organizational and stock management capabilities.
• Proficient in MS Office (especially Excel) and retail software systems.
• High attention to detail and a passion for design and aesthetics.
• Excellent interpersonal and communication skills.
• Ability to manage a team and work independently.
• Passion for African design, culture, and conservation.
• Professional, well-groomed, and approachable.
• Creative, proactive, and solution-oriented.
• Commitment to sustainability and supporting local communities.

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