Retail Administrator

Eskort; Durban; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their retail team in a dynamic role focused on stock handling and customer service. This position requires a proactive approach to administration, data handling, and effective communication with suppliers and colleagues. The ideal candidate will thrive in a fast-paced environment, ensuring accurate stock management and contributing to a seamless retail experience. If you are passionate about retail and possess strong organizational skills, this opportunity could be the perfect fit for you.

Qualifications

• Minimum Grade 12 / Matric is required.
• 1-2 years experience in a retail environment.

Responsibilities

• Conduct stock takes and maintain accurate stock records.
• Ensure month-end reports are accurate and timely.
• Engage with merchandisers and report to management.

Skills

English Proficiency

Strong Administration Skills

Computer Literacy

Time Management

Relationship Building

Effective Communication

Education

Grade 12 / Matric

Tools

MS Office

Job description

JOB ROLE REQUIREMENTS :

QUALIFICATIONS

• Grade 12 / Matric (Minimum Requirement)

EXPERIENCE

• A minimum of 1-2 years experience in a retail environment.
• MS Office with a specific focus on MS Excel (Beginner to Intermediate Level).
• Previous experience in stock handling systems.

KNOWLEDGE REQUIRED

• Customer Service, Stock Ordering, Pricing, Product Knowledge, and Cold Chain.

SKILLS REQUIRED

• English Proficiency (reading, writing, and speaking).
• Strong administration skills.
• Computer Literacy.
• Time Management and Organisation Skills.
• Ability to work in cold environments.
• Participation in stocktakes with a focus on counting accuracy.
• Assist in merchandising products using the FIFO principle in designated store areas.
• Relationship building, especially with suppliers.
• Effective communication with customers, suppliers, colleagues, and management.

KEY PERFORMANCE AREAS (KPAs)

JOB ACTIVITIES

1. Data Handling

• Conduct stock takes, e.g., draw SOH (Stock On Hand Report) and compare with physical stock count.
• Receiving, capturing, crediting, and transferring stock continuously.

2. Stock Knowledge

• Extensive knowledge of company products to handle stock accurately on the system.

3. Month-end Processes

• Ensure month-end reports are accurate and up to date (e.g., no negative lines).

4. Administration

• Keep invoice files up to date and correctly filed.
• Track invoices and credit notes via email/telephone and follow up as needed, e.g., with Eskort Factory and small suppliers (including Twiza, Coke, and Crown National).
• Reconcile statements daily and weekly.
• Handle reporting and administration related to stocktakes, sales, and other retail duties.

5. Team and Management Skills

• Engage regularly with merchandisers regarding physical stock counts.
• Report daily to the Retail Manager and Retail Assistant Manager.
• Ensure adherence to all required standards.