Retail Account Manager

DotActiv; Randburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

DotActiv is looking for an experienced Account Manager to join their team in Randburg, South Africa. This role involves managing customer contracts, building project plans, and ensuring that performance and contractual requirements are met. Candidates should hold a relevant degree and have proven experience in business management within a retail context, with strong problem-solving and strategic planning skills. Competitive salary and growth opportunities are provided.

Benefits

Transparent job grading system

Developmental career path

Support from line manager

Access to all-in-one category management software

Qualifications

• Minimum 2-3 years of relevant business and staff management experience, preferably in retail.
• Must have a valid driver’s license and vehicle for on-site client meetings.
• Strong understanding of English for business communication.

Responsibilities

• Manage customer contracts, optimize project plans, and oversee contract renewals.
• Conduct customer meetings and prepare project-related data.
• Enhance team performance and manage documentation efficiently.

Skills

Customer satisfaction

Problem-solving

Strategic planning

Analytical skills

Interpersonal skills

Education

Consumer Science or Commerce degree

Tools

Google G-Suite

DotActiv category management software

Job description

The role of the Account Manager is to study signed customer contracts, to build project plans specifically relating to that contract, manage the project, identify growth & solution opportunities, explore the opportunities of contract renewal and to ensure that contracts are properly closed-out. The role further requires the optimizing of individual and team performance.

With a starting Cost to Company of between R13 500 and R26 000 per month, we’re searching for people who value strategic planning, problem-solving, customer satisfaction and working in an innovative environment. Is that you?

AS AN ACCOUNT MANAGER WORKING AT DOTACTIV, YOUR RESPONSIBILITIES WILL INCLUDE:

• Engaging with the customer and conducting a scoping session;
• Preparation of the data and briefing of the scanner in terms of supported duties;
• Receiving the Scanner input and managing the data accordingly;
• Utilising the data to plan and build a Shelf Plan;
• Obtaining approval from the customer and handing over the Shelf Plan;
• Building a project plan and managing the project plan accordingly;
• Constantly exploring contract renewal or extension;
• Identify growth & solution opportunities;
• Properly manage contract close-outs;
• Appropriately file all related documents and ensure administrative excellence;
• Optimise individual & team performance as well as all human resources functions.

You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.

In our quest to find the right candidate to fill the important Account Manager position, we need to ensure that they have the required skills to perform the job.

We have broken the required skills into three parts: Education Skills, Knowledge and

Computer Skills; and Soft Skills.

SKILLS AND REQUIREMENTS

• A Consumer Science or Commerce degree or similar degree at a recognised and accredited university;
• A good understanding of English (You must be able to speak, read and write at a business proficiency level); and
• Relevant business and staff management experience (2- 3 years of proven experience), preferably within a retail environment.
• A valid driver’s licence and vehicle is a requirement for this role as you may be required to travel on-site to meet with clients.
• A working laptop - It is important that your laptop has Windows as our software is not supported with Mac PCs. Here is an article about the requirements needed to run the DotActiv software. We do offer a laptop allowance, included in the CTC.

KNOWLEDGE AND COMPUTER SKILLS

• General retail business experience within a retail environment;
• General business acumen;
• Knowledge of the principles of category management and more specifically clustering and assortment planning (beneficial);
• Understand the process of space planning and how this connects to clustering and assortment planning (beneficial);
• Understand merchandising principles and techniques (beneficial);
• Have the necessary product knowledge and understand product ranges;
• Computer literate with special attention to the Google G-Suite business range;
• Understand the computer packages and systems currently used by DotActiv and customers (training will be provided);
• Managing projects;
• Managing & leading while optimising people performance.

SOFT SKILLS

• You must have excellent written and verbal communication skills;
• Must have strong analytical skills and be able to use data analysis techniques and how to apply these to business situations;
• You must have excellent interpersonal and relationship-building skills;
• You must have a high capacity to represent the DotActiv brand;
• You must have a high degree of internal client engagement;
• You must have the ability to multitask and work cross-functionally;
• You must be able to remain attentive in an often busy environment;
• You must be naturally calm while still having a strong sense of urgency and be focused (Detail-oriented);
• You must be a team player;
• You must be versatile enough if participation in other types of activities is required; and
• Must be adaptable to change as different product categories present different challenges and opportunities.

HERE’S WHAT YOU CAN EXPECT FROM DOTACTIV WHEN JOINING THE TEAM AS AN ACCOUNT MANAGER.

• You’ll receive a Cost to Company of between R13.5k and R26k, depending on your qualifications and experience;
• You’ll receive guidance, support and training from your line manager (Operations Manager) to ensure that you succeed as an Account Manager and can grow in your career at DotActiv;
• We offer you a transparent job grading system; and
• We offer you a developmental path specific to your circumstances, allowing you to track your progress.