Retail Account Manager

Dotactiv; Emfuleni Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

As an Account Manager at DotActiv, you will engage with customers, manage projects, and identify growth opportunities while optimizing team performance. We're seeking candidates with a degree in Consumer Science or Commerce, along with relevant management experience. Joining us means benefits like a competitive salary, training support, and personalized development paths.

Benefits

Guidance and training from a line manager

Transparent job grading system

Personalized development path

Qualifications

• Relevant business and staff management experience (2-3 years), preferably in retail.
• A valid driver's license and vehicle, as travel may be required.
• Proficiency in English at a business level.

Responsibilities

• Engaging with customers and conducting scoping sessions.
• Building and managing project plans related to customer contracts.
• Exploring contract renewal or extension opportunities.

Skills

Strategic Planning

Problem-Solving

Customer Satisfaction

Interpersonal Skills

Analytical Skills

Education

Degree in Consumer Science or Commerce

Tools

Google G-Suite

Job description

The role of the Account Manager is to study signed customer contracts, build project plans related to those contracts, manage projects, identify growth and solution opportunities, explore contract renewal possibilities, and ensure proper contract close-out.

The role also involves optimizing individual and team performance. With a starting Cost to Company of between R13,000 and R26,000 per month, we seek individuals who value strategic planning, problem-solving, customer satisfaction, and working in an innovative environment.

As an Account Manager at DotActiv, your responsibilities will include:

1. Engaging with customers and conducting scoping sessions
2. Preparing data and briefing scanners on supported duties
3. Receiving scanner input and managing data accordingly
4. Utilizing data to plan and build Shelf Plans
5. Obtaining customer approval and handing over Shelf Plans
6. Building and managing project plans
7. Exploring contract renewal or extension opportunities
8. Identifying growth and solution opportunities
9. Managing contract close-outs properly
10. Filing all related documents and ensuring administrative excellence
11. Optimizing individual and team performance, including all HR functions

You will have access to DotActiv's all-in-one category management software to facilitate these tasks.

Requirements

We are looking for candidates with the following skills and qualifications:

• A degree in Consumer Science, Commerce, or a similar field from a recognized university
• Proficiency in English (speaking, reading, and writing at a business level)
• Relevant business and staff management experience (2-3 years), preferably in retail
• A valid driver's license and vehicle, as travel may be required
• A working Windows laptop (Macs are not supported by our software)

Additional beneficial knowledge includes understanding category management, space planning, merchandising principles, and product ranges. Computer literacy, especially with Google G-Suite and our company systems, is essential.

Soft Skills

• Excellent written and verbal communication skills
• Strong analytical skills with data application experience
• Interpersonal and relationship-building skills
• Ability to represent the DotActiv brand effectively
• High engagement with internal clients
• Ability to multitask and work cross-functionally
• Attentiveness, calmness, focus, and urgency
• Team player, versatile, adaptable to change

Benefits

Joining DotActiv as an Account Manager offers:

• A salary between R13,500 and R26,000, depending on experience and qualifications
• Guidance, support, and training from your line manager
• Transparent job grading system
• Personalized development path to track your progress