Restaurant Supervisor - Hotels

The Capital; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital Hotels is seeking an F&B Supervisor to oversee daily operations across the Restaurant, Bar and Room Service, with a focus on front-of-house excellence. You will back the F&B Manager and lead a team to deliver exceptional guest service with dignity and integrity.

Ideal candidates will have hospitality qualifications, Matric, and proven leadership and problem-solving abilities under pressure. Relocation is at your own expense if applicable.

Qualifications

• Matric and hospitality qualification required.
• Strong customer service and communication skills.
• Ability to supervise front-of-house & back-of-house activities.

Responsibilities

• Oversee daily operations of Restaurant, Bar, Room Service and Functions.
• Coordinate front-of-house activities and supervise staff.
• Act as second-in-charge to F&B Manager in their absence.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

Matric

Hospitality qualification

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The F&B Supervisor is responsible for supervising and coordinating the daily activities for the Restaurant, Bar/s, Room Service, Conferencing and Functions at the Hotel. The position is primarily concerned with two main functional activities: supervision and front of house. The F&B Supervisor is second-in-charge to the F&B Manager and takes charge and runs the F&B operations in the absence of the F&B Manager.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.