Restaurant Supervisor

Vineyard; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Restaurant Supervisor for its Stellenbosch location. The role involves overseeing daily operations, managing staff, and ensuring high standards of customer service. Candidates should have at least two years of supervisory experience, exceptional communication skills, and a strong understanding of food and wine.

Qualifications

• Minimum two years experience as a Restaurant Supervisor.
• Leadership skills to guide a team.
• Ability to handle guest complaints and make decisions.

Responsibilities

• Manage restaurant operations and staff.
• Ensure guest satisfaction and handle complaints.
• Oversee stock control and monthly stock takes.

Skills

Reliability

Adaptability

Planning

Drive for Results

Attention to Detail

Communication

Interpersonal Sensitivity

Customer Focus

Teamwork

Calm Temperament

Job description

The Stellenbosch Hotel

Internal & External Recruitment Advertisement

Position: Restaurant Supervisor

Type: Permanent

Our People Philosophy:

People are the heart of our business. We treat everyone fairly and respect diversity. We recruit and contract individuals who share our values and have the potential to learn and grow. We empower each other through clear roles, wellness, communication, alignment, and transparency. This fosters pride, loyalty, and long-lasting relationships.

Please apply if you meet the requirements of the role.

Competencies:

• Reliability & Adaptability
• Planning & Organizing
• Drive for Results
• Attention to Detail
• Stress Tolerance: Calm under pressure
• Communication: Excellent verbal & written skills in English; additional languages are a plus
• Interpersonal Sensitivity
• Customer Focus & Teamwork
• Availability to work shifts
• Calm temperament
• Ability to build & maintain working relationships

Specialist Competencies:

• Minimum two years experience as a Restaurant Supervisor
• Leadership skills to guide a team
• Planning and organizational skills
• Ability to handle guest complaints and make decisions
• Hardworking and team-oriented
• Willing to work shifts (early & late) and weekends
• Good knowledge of food, wine, and waiter skills
• Basic Barista skills
• Stock control and monthly stock takes
• Strong communication and telephone etiquette
• Willingness to assist where needed
• Friendly personality and professional appearance
• Customer service orientation
• Ability to work under pressure
• Pilot experience is required

To apply, please send your application email with the job title in the subject line.

If you do not hear from us within 2 weeks after the closing date, consider your application unsuccessful.

We are an equal opportunity and affirmative action employer.

Closing date: 10 April 2025

Required Experience: Manager

Key Skills: English, Academics, Customer Service, IT Software, Chemical, ERP

Employment Type: Full-Time

Experience: Years

Vacancy: 1