Restaurant Operations Manager

Phoenix Recruitment; Gauteng; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player in the hospitality sector is searching for a dynamic Restaurant Operations Manager to lead their team in a busy daytime café. This role involves overseeing daily operations, ensuring exceptional service standards, and collaborating with the Executive Chef to innovate menus. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for customer satisfaction. Join a vibrant work environment where your contributions will directly impact guest experiences and operational success. If you thrive in a fast-paced setting and have a proven track record in restaurant management, this opportunity is perfect for you.

Qualifications

• 3+ years of experience as a Restaurant Manager or in a similar role.
• Strong leadership and excellent customer service skills.

Responsibilities

• Oversee day-to-day operations and manage staff and customer service.
• Monitor performance, revenue generation, and inventory management.

Skills

Leadership Skills

Customer Service

Problem Solving

Communication Skills

Restaurant Operations Knowledge

Education

Grade 12

Tools

Micros

Job description

Busy daytime Restaurant & Café in Milpark, JHB is seeking a dynamic and experienced Restaurant Operations Manager to join their team.

Duties :

Overseeing the day-to-day operations of the restaurant, including managing the dining area, staff, and customer service.

Leading and motivating a team of talented individuals, ensuring a harmonious work environment.

Implementing and maintaining exceptional service standards, focusing on guest satisfaction.

Collaborating with the Executive Chef and other departments to create and execute innovative menus and dining concepts.

Monitoring and optimizing restaurant performance, including revenue generation, cost control, and inventory management.

Ensuring compliance with health and safety regulations and maintaining cleanliness and hygiene standards.

Handling guest feedback and resolving any issues or concerns promptly and professionally.

Requirements : Grade 12

At least 3 years proven experience as a Restaurant Manager or in a similar role within the hospitality industry.

Strong leadership skills and the ability to inspire and motivate a team.

Own transport

Excellent knowledge of restaurant operations, including food and beverage service, beverage planning and inventory management.

Exceptional customer service skills with a keen eye for detail.

Outstanding communication and interpersonal skills to effectively interact with guests, staff, and other departments.

Strong problem-solving abilities and the capacity to handle challenging situations with grace and professionalism.

Proficiency in Micros and basic computer skills.

Able to reliably commute or planning to relocate before starting work (required)