Restaurant Manager (Patrao) KZN Region (F)

Nando's; Durban; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading restaurant chain seeks a passionate and experienced Restaurant Manager for the KZN region. In this role, you'll oversee operations, drive excellent customer service, and manage financial performance, while leading a dedicated team. Ideal candidates possess strong leadership skills and a solid background in restaurant management, along with the ability to foster community relationships.

Qualifications

• 3-5 years restaurant management experience required.
• Driver's License essential.
• Attention to detail and accuracy is crucial.

Responsibilities

• Conduct regular one-on-one meetings with employees for coaching and mentorship.
• Ensure excellent customer service and operational efficiency.
• Manage payroll processes according to company policies.

Skills

Ability to manage a team

Excellent communication skills

Knowledge of restaurant operations

Financial and business acumen

Coaching and mentoring skills

Education

Matric

Tools

Microsoft Office

Job description

Job Title: Restaurant Manager (Patrao) KZN Region (F)

Location: KwaZulu-Natal, Durban

Deadline: July 02, 2025

Qualifications

• Matric
• 3-5 years restaurant management experience
• Driver's License
• Proficiency in Microsoft Office
• Attention to detail and accuracy

Key Skills

• Ability to manage a team within a restaurant and kitchen
• Excellent communication skills (both written and verbal)
• Knowledge of restaurant operations including people, product, and customer processes
• Financial and business acumen
• Coaching and mentoring skills

Responsibilities

People Management

• Conduct regular one-on-one meetings with employees, providing coaching, mentorship, and guidance
• Implement corrective actions, performance management, or disciplinary processes as needed
• Conduct performance reviews for Assistant and Junior Restaurant Managers, including personal development plans
• Manage disciplinary hearings and monitor behavior to prevent abuse
• Handle Department of Labour inspections and audits in collaboration with HRBP
• Create a learning and development environment
• Manage payroll processes according to company policies

Operational Management

• Ensure excellent customer service and efficient operations
• Monitor compliance with brand and operational standards
• Address operational queries and breaches
• Conduct weekly and period close GP counts
• Lead weekly management meetings
• Implement improvement plans based on quarterly reviews
• Coordinate with facilities and maintenance teams
• Work with Loss Prevention to manage risks

Financial Management

• Contribute to budget development and monitor financial performance
• Maintain financial controls and review income statements
• Manage income and expenses to meet sales and profit targets
• Review and approve invoices and resolve cash shortages

Marketing Management

• Review and improve brand touchpoints quarterly
• Plan and execute community initiatives and CSI programs
• Identify opportunities to increase sales and promote the restaurant
• Build relationships with the local community to increase large-scale orders