Restaurant Manager

Bright Search Recruitment (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading company in the hospitality sector is looking for an experienced Restaurant Manager to oversee operations and lead a dynamic team in a high-end restaurant environment in Johannesburg. The successful candidate will manage daily operations, ensure customer satisfaction, and maintain high standards of service and presentation, while also driving marketing efforts and profitability. Ideal applicants have a genuine passion for hospitality, strong leadership skills, and a proven track record in fine dining management.

Qualifications

• Minimum 3–5 years of experience in a managerial role.
• Strong knowledge of food, wine, cocktails, and dining trends.
• Experience managing teams in high-pressure environments.

Responsibilities

• Oversee daily restaurant operations and staff management.
• Handle customer complaints and build strong customer relationships.
• Manage budgets, profitability, and marketing campaigns.

Skills

Leadership

Communication

Financial acumen

Detail-oriented

Education

Matric (Grade 12)

Diploma or Certificate in Hospitality Management

Tools

POS systems

Excel

Job description

• Oversee daily restaurant operations, ensuring smooth service during both peak and off-peak hours.
• Monitor quality control in food presentation, preparation, and service.
• Coordinate with kitchen and bar teams for seamless service delivery.
• Maintain cleanliness, ambiance, and hygiene standards in all areas.
• Ensure compliance with health & safety regulations and liquor laws.

Staff Management

• Recruit, train, schedule, and supervise front-of-house staff (waiters, hostesses, bar staff).
• Conduct regular team meetings, performance evaluations, and disciplinary processes.
• Ensure staff deliver professional, courteous, and knowledgeable service.
• Motivate and lead the team to meet high standards and service excellence.

Customer Service

• Handle customer complaints and queries promptly and professionally.
• Build strong customer relationships and ensure guest satisfaction and repeat business.
• Implement strategies to enhance the guest experience and increase return visits.
• Manage budgets, forecasting, and profitability.
• Monitor daily sales, costs, and margins.
• Conduct stock takes and manage inventory levels (beverages, cleaning supplies, etc.).
• Work with suppliers to ensure best pricing and quality.

Marketing & Promotions

• Assist in planning and executing promotions, events, and marketing campaigns.
• Collaborate with social media or marketing teams to boost visibility.
• Analyze trends and competitor activity to stay ahead in the market.

POSITION INFO : Requirements :

Qualifications

• Matric (Grade 12) is essential.
• Diploma or Certificate in Hospitality Management or related field (advantageous).
• Experience

Minimum 3–5 years of experience in a managerial role within a high-end or fine dining restaurant.Strong knowledge of food, wine, cocktails, and current dining trends.Proven experience managing teams and dealing with high-pressure environments. Skills

Excellent leadership and team management skills.Strong interpersonal and communication skills.Financial acumen and stock control experience.Detail-oriented with high standards for service and presentation.Tech-savvy (POS systems, Excel, reservations systems). Personal Attributes

Well-groomed and professional appearance.High level of integrity and professionalism.Passionate about hospitality and guest service.Flexible with working hours, including weekends and public holidays.

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