Restaurant Manager

Dream Hotels & Resorts; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading hospitality group in Johannesburg seeks a Restaurant Manager responsible for delivering exceptional service standards in line with 5-star expectations. The role encompasses managing restaurant operations, leading a focused team, and ensuring guest satisfaction. Ideal candidates will have extensive experience in luxury settings and a deep appreciation for wines and whiskeys.

Qualifications

• Minimum 3 years of experience in management role within a 5-star hotel.
• Proven bar management experience with whiskey knowledge.
• Ability to lead and inspire a team.

Responsibilities

• Manage restaurant and bar operations ensuring exceptional service.
• Lead and train the team to deliver high service standards.
• Oversee inventory management and supplier relationships.

Skills

Interpersonal skills

Customer orientation

Financial acumen

Leadership

Service-focused approach

Education

Matric (Grade 12)

Hospitality or F&B management qualification

Job description

About The Company

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritising sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These values influence our daily decision-making and operational practices.

Located at 10 2nd Avenue Houghton Estate, our property is part of Dream Hotels & Resorts, a mixed-use accommodation group committed to greater accountability and local impact. Our vision is to co-create memorable travel experiences that connect people for a brighter future. Our mission is to deliver dynamic and exceptional hospitality solutions in Africa, connecting local and global travelers to our communities in a sustainable and relevant manner.

Job Overview

The Restaurant Manager at 10 2nd Avenue Houghton Estate holds a vital leadership role, responsible for ensuring exceptional service standards aligned with our 5-star expectations. As part of the Dream Hotels & Resorts collection, you will lead a dynamic team within a vibrant hospitality brand that values service excellence, team development, and creating memorable guest experiences.

Key Responsibilities

• Manage and coordinate all restaurant and bar operations, ensuring seamless guest service at all times.
• Maintain and uphold the highest service and hospitality standards in line with the property's 5-star positioning.
• Lead, train, and motivate the restaurant and bar team to deliver exceptional service consistently.
• Curate and manage the wine list and whiskey offerings, ensuring relevance, quality, and profitability.
• Provide expert guidance and recommendations to guests on wine and whiskey pairings.
• Ensure compliance with health and safety regulations, liquor licensing laws, and hygiene standards.
• Oversee inventory management, cost control, and supplier relationships for bar and restaurant stock.
• Address and resolve guest concerns and feedback promptly and professionally.
• Coordinate with kitchen, events, and front office teams to ensure alignment and smooth service delivery.
• Contribute to menu planning and beverage promotions in collaboration with the Executive Chef.
• Prepare and present regular operational and financial reports to the General Manager.

Key Requirements

• Matric (Grade 12) is essential; a hospitality or F&B management qualification is advantageous.
• Minimum 3 years' experience in a restaurant or food & beverage management role within a 5-star hotel or luxury boutique setting.
• Proven bar management experience with strong whiskey knowledge and a deep appreciation of wines.
• Excellent interpersonal and communication skills with a strong customer orientation.
• Ability to lead and inspire a team while maintaining a hands-on and service-focused approach.
• Strong financial acumen, particularly in relation to stock control and cost of sales.
• Flexible to work shifts, weekends, and public holidays.