Restaurant General Manager (RGM)- Quick Service Restaurant

Rohloff Group; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant General Manager to lead a quick service restaurant. This role emphasizes operational excellence, customer satisfaction, and team management. You will oversee daily operations, manage shifts, and implement safety protocols while ensuring profitability and efficiency. The ideal candidate will have a passion for quality service and a strong background in the hospitality sector. Join a company committed to diversity and inclusion, where your leadership can make a significant impact on the team and customer experience.

Qualifications

• 3-5 years of managerial experience in the hospitality or QSR industry.
• Proficiency in English and strong computer skills.

Responsibilities

• Manage restaurant operations to exceed customer expectations.
• Recruit, train, and develop employees for operational excellence.

Skills

Managerial Experience

Customer Service

Numeracy

Computer Literacy

Leadership

Education

Grade 12 (NQF Level 4)

Tertiary Qualification

Tools

MS Office (Teams, Excel, Word)

Job description

Main purpose of the Restaurant General Manager (RGM) position: Manage a quick service restaurant in accordance with the company policies and procedures through team management to ensure operational excellence.

Key Performance Areas:

1. Achieve set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS).
2. Manage Restaurant shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency, and profitability.
3. Forecast and schedule labour.
4. Implementation of controls and procedures to protect the safety and security of employees, customers, property, and company funds.
5. Manage stock and cost controls and maximise sales and profitability.
6. Achieve Business Scorecard Targets and manage local store marketing activities.
7. Employee Recruitment, Training and Development.
8. Living and leading with heart as a manager.

Job Requirements:

1. Prior managerial experience in the Hospitality and/or the Quick Service Restaurant (QSR) Industry.
2. Minimum 3-5 years.
3. Proficiency in English, Numeracy and Computer Literacy (MS Office skills: Teams, Excel, Word).
4. Grade 12 (NQF Level 4).
5. An added tertiary qualification will be an advantage.
6. A passion for product quality and the customer service experience, pride in the KFC Brand!
7. It will be advantageous if you are based in: Cape Town / Western Cape Areas.

Only suitable candidates will be contacted for an interview.

Important Notes: This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made. The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company. We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points.