Restaurant General Manager - Kfc Queenstown 4

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A renowned fast-food franchise in South Africa is seeking a Restaurant General Manager. This position involves ensuring operational excellence, managing shifts, forecasting labor needs, and training staff to meet high standards. Ideal candidates will demonstrate strong leadership and team management skills to drive sales and profitability.

Responsibilities

• Achieve CHAMPS Standards by exceeding customer expectations.
• Manage shifts to maximize sales, efficiency, and profitability.
• Forecast and schedule labor to meet business needs.
• Implement safety and security controls for employees and property.
• Conduct training for staff to optimize performance.
• Model leadership and 'How We Win Together' principles.
• Direct cost management to meet profitability targets.
• Manage Local Store Marketing activities to improve sales.
• Ensure staff training meets company standards.
• Achieve consistent results through effective management.

Job description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit, and sales targets, and maintaining restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

1. Achieve CHAMPS Standards within the restaurant by ensuring that all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Manage shifts in accordance with Company Policies and Procedures, including directing the activities of employees to maximize sales, operating efficiency, and profitability.
3. Forecast and schedule labor by shift and create a deployment plan to control labor costs and meet business needs using tools such as Macromatix.
4. Ensure controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
5. Implement restaurant training programs for all staff to enable them to maximize performance and realize their career potential.
6. Support and demonstrate the 'How We Win Together' principles at KFC, acting as a role model and providing leadership with heart, smarts, and courage.
7. Manage cost controls according to Company Policy and Procedures, directing activities to meet targets on controllables, and maximizing sales, efficiency, and profitability.
8. Manage Local Store Marketing (LSM) activities to grow sales.
9. Ensure training and development of employees meet company standards, taking action when necessary to meet performance standards.
10. Achieve consistent results through effective team management.