Restaurant General Manager - KFC Queenstown 4

Alliance Foods SA (Pty) Ltd.; Komani; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. recherche un Restaurant General Manager (RGM) pour superviser les opérations au sein de leur établissement. Le candidat idéal sera responsable de l'atteinte des objectifs de performance tout en maintenant l'excellence opérationnelle. Ce rôle exige une forte capacité de leadership et un engagement envers la satisfaction de la clientèle, avec des opportunités d'évolution de carrière à travers des formations et un soutien continus.

Qualifications

• Expérience en gestion de restaurant ou rôle similaire est nécessaire.
• Capacité à diriger et former une équipe pour atteindre des normes élevées.
• Compétences en analyse et prise de décision basées sur des données.

Responsibilities

• Atteindre les normes CHAMPS dans le restaurant en se concentrant sur l'excellence.
• Gérer les coûts en ligne avec les politiques de l'entreprise.
• Mettre en œuvre des programmes de formation pour maximiser la performance du personnel.

Skills

Gestion d'équipe

Contrôle des coûts

Service à la clientèle

Tools

Macromatix

Job description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit, and sales targets, and maintaining restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

1. Achieve CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Manage shifts in accordance with Company Policies and Procedures, including directing employee activities to maximize sales, efficiency, and profitability.
3. Forecast and schedule labor per shift and create deployment plans to control costs and meet business needs using tools like Macromatix.
4. Implement controls and procedures to ensure safety and security of employees, customers, property, and company funds.
5. Implement training programs for staff to maximize performance and support career development.
6. Support and demonstrate the 'How We Win Together at KFC' principles, acting as a role model and providing leadership with heart, smartness, and courage.
7. Manage cost controls in line with Company Policies, directing activities to meet targets on controllables, and maximize sales and efficiency.
8. Oversee Local Store Marketing (LSM) activities to promote sales growth.
9. Ensure employee training and development meet company standards and take necessary actions to maintain performance levels.
10. Drive consistent results through effective team management.