Restaurant General Manager - KFC Queenstown 4

KFC; Komani; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A prominent Quick Service Restaurant, KFC, is seeking a Restaurant General Manager for their location in Queenstown, Eastern Cape. This role focuses on meeting CHAMPS Standards, managing staff, and ensuring customer satisfaction while maximizing sales and profitability. Ideal candidates will have prior managerial experience in the QSR industry and a strong passion for quality service.

Qualifications

• Minimum 12 months managerial experience in Quick Service Restaurant industry.
• Computer literate.
• Passion for product quality and customer service.

Responsibilities

• Achieve CHAMPS Standards and manage shifts according to Company Policies.
• Forecast and schedule labour, controlling costs and efficiency.
• Implement training programmes for staff.

Skills

Computer Literacy

Customer Service

Leadership

Education

Grade 12 NQF Level 4

Related Tertiary Qualification

Job description

Job title : Restaurant General Manager - KFC Queenstown 4

Job Location : Eastern Cape, Queenstown Deadline : July 13, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Minimum12 monthsin a managerial experience in the Quick Service Restaurant (QSR) Industry
• Computer Literacy
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!