Restaurant General Manager - Kfc Berea

AKM Foods (PTY) Ltd.; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking dynamic individuals for a Talent Pool / Bench Restaurant General Manager role. This position is part of a development programme designed to prepare future leaders for Restaurant General Manager positions. The successful candidates will be responsible for achieving high standards of service, managing shifts effectively, and implementing training programmes to enhance staff performance. This is a fantastic opportunity to grow within a supportive environment that values leadership and teamwork, making a significant impact on the restaurant's success.

Qualifications

• Strong leadership skills with a focus on team management and customer satisfaction.
• Proven experience in cost control and operational efficiency.

Responsibilities

• Achieve CHAMPS Standards by ensuring employees exceed customer expectations.
• Manage shifts and direct employee activities to maximize sales and efficiency.

Skills

Leadership

Customer Service

Cost Control

Training and Development

Marketing

Education

Degree in Hospitality Management

Experience in Restaurant Management

Tools

Macromatix

Job description

A vacancy exists in the Operations Department for a Talent Pool / Bench Restaurant General Manager (RGM). The successful incumbents will be part of a development programme aimed at preparing them for future Restaurant General Manager positions within the business.

KEY RESPONSIBILITIES

1. Achieve CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Manage shifts according to Company Policies and Procedures, including directing employee activities to maximize sales, efficiency, and profitability.
3. Forecast and schedule labor by shift, creating deployment plans to control costs and meet business needs using tools such as Macromatix.
4. Ensure controls and procedures are in place to protect the safety and security of employees, customers, property, and company funds.
5. Implement training programmes for staff to maximize performance and support their career development.
6. Support and embody the 'How We Win Together at KFC' principles, demonstrating leadership with heart, smarts, and courage.
7. Manage cost controls in line with Company Policies, directing activities to meet controllable targets and improve sales and efficiency.
8. Oversee Local Store Marketing (LSM) activities to enhance sales growth.
9. Ensure employee training and development meet company standards, taking action when standards are not met.
10. Achieve consistent results through effective team management.