Restaurant General Manager

Hilton; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading hospitality company in Cape Town is seeking a Restaurant General Manager. You will oversee restaurant operations, manage staff, and ensure high standards of food quality and customer service. The ideal candidate has substantial management experience in food and beverage, strong leadership skills, and a passion for guest service. This position offers opportunities for professional development and requires flexibility in work situations.

Responsibilities

• Manage restaurant operations to deliver an excellent Guest and Member experience.
• Train staff and ensure all activities align with budget guidelines.
• Oversee daily operations, including team management and development.
• Ensure food quality control and adhere to safety protocols.
• Manage inventory levels and order supplies.
• Supervise and train restaurant staff, fostering collaboration.
• Conduct performance evaluations and provide training opportunities.
• Ensure compliance with health regulations and labor laws.

Skills

Management experience in Food and Beverage

Ability to meet financial targets

Compliance with brand standards

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and oneself

Flexibility to adapt to various work situations

Experience in food service/hospitality roles

Strong leadership and management skills

Excellent communication skills

Attention to detail

Problem-solving skills in a fast-paced environment

Passion for delivering exceptional guest service

Job description

Job Title: Restaurant General Manager

Location: Western Cape, Cape Town

Deadline: September 08, 2025

Job Description

A Restaurant General Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience, training staff, and working within budgeted guidelines.

What will I be doing?

As a Restaurant General Manager, you will oversee daily restaurant operations, including managing, training, and developing team members, and ensuring all activities align with budget guidelines. You will manage Ongetem Restaurant, the meeting room, and other food service outlets, such as the team members’ restaurant.

Specifically, your responsibilities will include:

1. Menu planning and development: Collaborate with chefs and stakeholders to create menus that meet customer expectations and dietary requirements.
2. Food quality control: Ensure food is prepared and presented to high standards, adhering to food safety and hygiene protocols.
3. Inventory management: Manage inventory levels, order supplies, and minimize waste.
4. Team management: Supervise and train staff, including servers, bartenders, and kitchen staff. Recruit, manage, and develop the restaurant team. Set targets, work schedules, budgets, and policies. Conduct communication meetings and generate minutes. Lead and mentor the team, fostering a culture of collaboration and excellence.
5. Performance evaluations and training: Conduct evaluations and provide training opportunities.
6. Customer service: Ensure guests have positive dining experiences, address complaints, and maintain high customer service standards.
7. Financial management: Manage budgets, control costs, and work to increase revenue.
8. Compliance: Ensure adherence to food safety, health regulations, labor laws, and other relevant regulations. Operate within budget guidelines for food and payroll.

What are we looking for?

To succeed in this role, you should embody the following qualities and skills:

• Management experience in Food and Beverage
• Ability to meet financial targets
• Compliance with brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and oneself
• Flexibility to adapt to various work situations
• Experience in food service/hospitality roles
• Strong leadership and management skills
• Excellent communication skills
• Attention to detail
• Problem-solving skills in a fast-paced environment
• Passion for delivering exceptional guest service