Restaurant Floor Manager – Greenhouse Restaurant

Babylonstoren; Wellington; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading restaurant in the Franschhoek region is seeking a dynamic Restaurant Floor Manager to ensure exceptional guest experiences and smooth daily operations. The ideal candidate will have strong food and beverage service knowledge, leadership experience, and the ability to work well under pressure in a fast-paced environment.

Qualifications

• Minimum two years of experience in a floor management or similar leadership role.
• Fluency in Afrikaans and English is required.
• Own transport is preferred.

Responsibilities

• Oversee daily floor operations and ensure excellent service.
• Lead and coordinate front-of-house staff, including scheduling and training.
• Handle guest inquiries and resolve complaints professionally.

Skills

Client service skills

Knowledge of food and beverage service

Ability to handle guest feedback

Leadership

Ability to work under pressure

Education

National Senior Certificate (Matric / Grade 12)

Job description

Back

Restaurant Floor Manager – Greenhouse Restaurant

Babylonstoren, located just outside Franschhoek, is looking for an energetic and professional Restaurant Floor Manager to join our team at the Greenhouse Restaurant. This fast-paced, predominantly outdoor restaurant caters to both individual guests and group bookings, requiring a dynamic and service-driven leader to ensure smooth daily operations and an exceptional guest experience.

Requirements

• A completed National Senior Certificate (Matric / Grade 12).
• Minimum two years of experience in a floor management or similar leadership role within a restaurant environment.
• Strong knowledge of food and beverage service, with an emphasis on high-volume service.
• Excellent client service skills and the ability to handle guest feedback professionally.
• Fluency in Afrikaans and English.
• Ability to work hospitality hours, including evenings, weekends, and public holidays.
• Own transport is preferred.
• Ability to work under pressure in a high-paced environment.
  
  

Responsibilities

• Oversee daily floor operations, ensuring excellent service and guest satisfaction.
• Lead and coordinate front-of-house (FOH) staff, managing scheduling and training.
• Ensure seamless communication between FOH and BOH (kitchen and bar teams).
• Maintain restaurant ambience and cleanliness, creating a welcoming atmosphere.
• Assist with group bookings and events, ensuring smooth execution.
• Handle guest inquiries and special requests, and resolve complaints professionally.
• Ensure compliance with health, safety and hospitality standards.
  
  

Please send your CV to [email protected].

Please note: Use the job title as the subject line of your email for us to process your application faster