Restaurant Floor Manager – Greenhouse Restaurant

Babylonstoren; Stellenbosch; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Floor Manager for their vibrant Greenhouse Restaurant. This role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about guest experience. You will oversee daily operations, lead the front-of-house team, and ensure seamless communication with the kitchen and bar staff. Your expertise in food and beverage service will be vital in maintaining high standards and guest satisfaction. If you are looking to make a significant impact in a renowned restaurant setting, this opportunity is for you!

Qualifications

• Minimum two years of experience in floor management in a restaurant.
• Strong knowledge of food and beverage service in high-volume settings.

Responsibilities

• Oversee daily floor operations ensuring excellent service.
• Lead and coordinate front-of-house staff managing schedules.

Skills

Client Service Skills

Leadership

Ability to Work Under Pressure

Fluency in Afrikaans

Fluency in English

Education

National Senior Certificate (Matric / Grade 12)

Job description

Babylonstoren, located just outside Franschhoek, is looking for an energetic and professional Restaurant Floor Manager to join our team at the Greenhouse Restaurant.

This fast-paced, predominantly outdoor restaurant caters to both individual guests and group bookings, requiring a dynamic and service-driven leader to ensure smooth daily operations and an exceptional guest experience.

Requirements:

1. A completed National Senior Certificate (Matric / Grade 12).
2. Minimum two years of experience in a floor management or similar leadership role within a restaurant environment.
3. Strong knowledge of food and beverage service, with an emphasis on high-volume service.
4. Excellent client service skills and the ability to handle guest feedback professionally.
5. Fluency in Afrikaans and English.
6. Ability to work hospitality hours, including evenings, weekends, and public holidays.
7. Own transport is preferred.
8. Ability to work under pressure in a high-paced environment.

Responsibilities:

1. Oversee daily floor operations, ensuring excellent service and guest satisfaction.
2. Lead and coordinate front-of-house (FOH) staff, managing scheduling and training.
3. Ensure seamless communication between FOH and BOH (kitchen and bar teams).
4. Maintain restaurant ambience and cleanliness, creating a welcoming atmosphere.
5. Assist with group bookings and events, ensuring smooth execution.
6. Handle guest inquiries and special requests, and resolve complaints professionally.
7. Ensure compliance with health, safety and hospitality standards.