Restaurant Floor Manager

Coco Lifestyle; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Coco Lifestyle, a leading hospitality brand in Pretoria, is seeking a Restaurant Floor Manager to ensure exceptional customer service, manage daily operations, and oversee staff training. The ideal candidate will possess strong leadership skills and experience in food and beverage management, contributing to a premium dining experience.

Qualifications

• Experience in hiring and training staff is essential.
• Previous experience as a floor manager is preferred.
• Knowledge of food and beverage operations is necessary.

Responsibilities

• Ensure exceptional customer service and satisfaction.
• Oversee daily operations and manage staff.
• Coordinate food and beverage services while maintaining quality standards.

Skills

Customer Satisfaction

Customer Service

Strong Communication

Leadership

Attention to Detail

Ability to Work in a Fast-Paced Environment

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Job description

Company Description

Coco Lifestyle is a Pretoria-based hospitality brand redefining premium dining and cultural experience in South Africa. Evolved from the celebrated Coco Bistro, Coco is more than a restaurant; it’s a destination where premium food, bold cocktails, curated design, and cultural presence intersect with intention. Our offerings include premium dining, rare whiskey, a refined ambiance, and curated social and entertainment experiences. We cater to visionaries and tastemakers, delivering world-class hospitality with local soul and unapologetic precision.

Role Description

This is a full-time, on-site role for a Restaurant Floor Manager located in Pretoria. The Restaurant Floor Manager will ensure exceptional customer service and satisfaction, oversee daily operations, and manage staff hiring and training. Additionally, the role requires coordination of food and beverage services, maintaining quality standards, and effective communication with staff and guests.

Qualifications

• Customer Satisfaction and Customer Service skills
• Experience in Hiring and training staff
• Strong Communication skills
• Knowledge of Food & Beverage operations
• Leadership abilities and attention to detail
• Ability to work in a fast-paced environment
• Previous experience as a floor manager or in a similar role is preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field is an advantage