Restaurant Floor Manager

Coco Lifestyle; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium dining restaurant in Pretoria is seeking a Restaurant Floor Manager to oversee daily operations, ensure customer satisfaction, and manage staff activities. Ideal candidates will have strong communication skills, experience in the hospitality industry, and a degree in a relevant field. This full-time role involves providing exceptional dining experiences and fostering a team-oriented environment.

Qualifications

• Proven experience in a hospitality role or similar position.
• Ability to manage staff and customer interactions effectively.

Responsibilities

• Oversee daily operations ensuring excellent customer service.
• Supervise and coordinate staff activities in the restaurant.
• Manage food and beverage services to meet premium standards.
• Conduct staff hiring, training, and performance evaluations.

Skills

Customer Satisfaction and Customer Service skills

Strong Communication skills

Experience in Hiring and training staff

Knowledge of Food & Beverage services

Leadership and team management skills

Ability to handle high-pressure situations

Education

Bachelor's degree in Hospitality Management or related field

Job description

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Company Description

Coco Lifestyle is a Pretoria-based hospitality brand that redefines premium dining and cultural experiences in South Africa. Originating from the celebrated Coco Bistro, Coco Lifestyle merges premium food, bold cocktails, unique design, and cultural presence. Coco Lifestyle offers premium dining, rare whiskey, and a refined ambience, as well as curated social and entertainment experiences. Our mission is to provide world-class hospitality with local soul and unmatched precision, catering to visionaries, tastemakers, and professionals.

Role Description

This is a full-time, on-site role for a Restaurant Floor Manager located in Pretoria. The Restaurant Floor Manager will oversee daily operations to ensure customer satisfaction and excellent customer service. The role involves supervising and coordinating staff activities, managing food and beverage services, and ensuring the overall dining experience meets premium standards. Responsibilities also include staff hiring, training, and performance evaluation, maintaining stock and supplies, and fostering effective communication within the team.

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Experience in Hiring and training staff
• Knowledge of Food & Beverage services
• Leadership and team management skills
• Ability to handle high-pressure situations and problem-solving skills
• Previous experience in a similar role or in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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