Restaurant Floor Manager

Phoenix Recruitment; Alberton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A reputable recruitment agency seeks a Front of House Manager in Alberton, South Africa. The successful candidate will oversee daily operations, ensure excellent guest relations, and train associates. Ideal applicants have 2-3 years of experience in a guest-facing role, exceptional organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 2 - 3 years experience in a guest facing FOH position.
• Ability to multitask and adapt to a fast-paced environment.
• Self-motivated and flexible, able to work independently.

Responsibilities

• Ensure excellent guest relations.
• Train employees effectively.
• Manage daily operations and POS functions.

Skills

Customer relations

Multitasking

Organizational skills

Communication skills

Education

Grade 12

Job description

Responsibilities

• Responsible for FOH duties and ensuring excellent guest relations
• Responsible for helping the restaurant meet service, sales, and profit objectives
• Supervising and directing associates in daily work activities
• Ensuring proper training of employees
• Maintaining good customer and public relations
• Ensuring that guests have a positive and memorable experience each and every time they visit
• Ensuring proper compliance with cash control procedures, and performs related accounting and administrative reports as required
• Manage Daily Operations and POS functions
• Check Inventory, order FOH Supplies
• Inspect Open & Close restaurant in accordance with daily checklists
• Enforce Company Policies and Procedures with Cash handling & reconciliation

Qualifications

• Grade 12
• At least 2 - 3 years experience in a guest facing FOH position
• Ability to multitask, and change priorities constantly as needed in a fast-paced environment
• Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and able to work independently
• Exceptional organizational skills
• Good communication skills for dealing with diverse staff