Response Management Analyst

BVNK; Cape Town; Hybrid; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Fair and competitive salary

Meaningful ownership through employee option scheme

Flexible working hours

Opportunities to travel internationally

Creative work environment

Job summary

A financial technology firm in Cape Town seeks a Response Management Analyst to support initiatives in optimizing RFI, RFP, and DDQ operations. The ideal candidate will have a passion for AI and automation, exceptional attention to detail, and strong written communication skills. Responsibilities include managing project plans, fostering stakeholder relationships, and driving process enhancements. The role offers flexible working arrangements and opportunities for personal growth.

Qualifications

• Hungry to learn and grow in a high-impact function.
• Passion for AI, automation, and process optimisation.
• Exceptional attention to detail and accuracy.

Responsibilities

• Support end-to-end management of RFPs, RFIs, DDQs, and client diligence processes.
• Build structured project plans with clear timelines and accountability.
• Collaborate on building AI-powered workflows to accelerate response delivery.

Skills

Strong written communication

Project coordination

Analytical mindset

Tools

Loopio

Job description

About the role

BVNK is establishing a centralised Response Management Office (RMO) to transform how RFIs, RFPs, and DDQ activity is managed across the business. This unique opportunity allows you to play a hands‑on role in shaping how it operates, scales, and delivers impact across BVNK. You won’t just execute processes; you’ll help define, refine, and elevate them to the standard of excellence required to win strategic enterprise clients.

The goal

Find broken things and fix them. That includes processes that shouldn’t exist, decisions that haven’t been revisited (but should have been), and tools that are slowing everyone down.

Response Management Analyst

You will help build and scale the operating system that drives operational excellence across RFx, DDQs, and commercial processes. Previous experience in a similar role is a plus – but not required. We’re looking for someone hungry to learn, eager to grow in a fast‑paced environment, passionate about AI and automation, highly detail‑oriented, an out‑of‑the‑box thinker, and excited to create something new with high impact.

Key Areas of Responsibility

RFx & DDQ Response Management

• Support end-to-end management of RFPs, RFIs, DDQs, and client diligence processes
• Build structured project plans with clear timelines and accountability
• Ensure consistent messaging, formatting, and quality control
• Track SLAs and ensure on‑time submissions

Knowledge & Content Management

• Leverage tools such as Loopio to manage and optimise response workflows
• Maintain and enhance the central response knowledge libraries
• Identify content gaps and drive structured refresh cycles
• Standardise high-frequency responses into high-quality, reusable modules
• Develop and maintain self‑service diligence packs to streamline routine requests and improve turnaround times

AI & Automation Enablement

• Collaborate on building AI‑powered workflows to accelerate response delivery
• Help design scalable automation frameworks for intake, routing, and content generation
• Continuously identify opportunities to reduce manual effort and improve efficiency

Process Engineering & Continuous Improvement

• Support the design, implementation, and ongoing maintenance of SOPs, intake workflows, governance frameworks, and related resources
• Refine processes based on feedback and performance data
• Contribute to building dashboards and tracking systems to measure efficiency, quality, and outcome‑based metrics
• Drive consistency, operational rigor, and accountability across the response management function

Cross‑Functional Stakeholder Engagement

• Build strong, trusted relationships across key business functions, including Commercial, Product, Legal, Compliance, and Operations
• Coordinate and collaborate effectively with internal contributors, providing clear guidance and setting expectations
• Communicate proactively and manage competing priorities to ensure timely and high‑quality outcomes

What we are looking for

Core Traits

• Hungry to learn and grow in a high‑impact function
• Passion for AI, automation, and process optimisation
• Exceptional attention to detail and accuracy
• Highly organised and process‑driven
• Comfortable managing multiple projects and collaborating with cross‑functional stakeholders
• Proactive and works with urgency, ownership, and accountability
• Strong investigative mindset, able to gather, analyse, and synthesise complex information effectively
• Thrives in fast‑paced, evolving environments, comfortable taking initiative, and adept at building the ship as you sail

Nice to Have

• Exposure to RFPs, RFIs, DDQs, security questionnaires, or proposal management
• Experience in fintech, payments, digital assets, banking, or other regulated environments
• Familiarity with knowledge management tools (e.g., Loopio or similar)
• Background in roles requiring structured research, due diligence, or information analysis

Skills

• Strong written communication and structured thinking
• Project coordination and organisational skills
• Analytical mindset with the ability to identify patterns, gaps, and inefficiencies

What you can expect from us

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth‑minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.