Resorts Outlets Operations Manager

The Beekman Group; Port Shepstone; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading property and leisure development company in Port Shepstone is seeking an Outlets Operations Manager. The role involves overseeing Body Bliss Day Spa and related activities, focusing on management, financial oversight, and ensuring operational efficiency. Ideal candidates should have a strong background in hospitality and proven management experience. This position requires a flexible approach, as travel may be necessary.

Qualifications

• Proven experience in Spa and adventure activities.
• Managerial skills in guest and staff relations.
• Strong understanding of hospitality operations.

Responsibilities

• Oversee operations at Body Bliss Day Spa and adventure activities.
• Manage staff recruitment, training, and performance.
• Ensure adherence to budgetary requirements.

Skills

Spa management

Staff management

Budgeting

Hospitality operations

Communication skills

Analytical skills

Education

Tertiary qualification

Tools

MS Office

Excel

Job description

Port Shepstone – KwaZulu Natal – South Africa

Key Performance Areas: As the Outlets Operations Manager, you are responsible for overseeing Body Bliss Day Spa’s, Adventure Activities and related Outsource Partners (requiring travel). The role also includes the administration and financial overview of the various outlets, as well as a number of administration roles.

Your Management Duties Will Include

• Establishing company procedures, POS requirements, standards (including financial) and ensuring that they are maintained at all Body Bliss Day Spa’s, adventure activities and related Outsource Partners.
• Extremely competent in implementing and understanding all aspects of controls / POS systems across all outlet operations
• Overseeing efficient and cost-effective stock control and asset management systems.
• Staff management related duties such as assisting with staff recruitment, staff performance, staff training as well as the efficient use of time by all personnel.
• Budgetary requirements must be adhered to
  
  

Position Requirements

• Tertiary qualification advantageous
• Proven Spa, adventure activities history, as well as a history of experience in the Hospitality industry
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Excellent administrative skills
• Experience in the operational, labour and financial aspects of a resort, spa, adventure activities and outsourced operators
• Sound understanding of budgeting
• Driver’s license and ability to travel at short notice or without prior notice for long periods
• Based at Head Office in Port Shepstone – no accommodation included
• Ability to work under pressure and meet deadlines
• Above average interpersonal skills
• Analytical ability and multitasking
• Working knowledge of MS Office, Excel etc
• Excellent communication skills both written and verbal
• Flexibility to travel
  
  

Only shortlisted candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 16/05

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