Resolution Manager

TN United Kingdom; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Resolution Coordinator Team Lead to oversee a dynamic team focused on customer relationships and defect resolution. This role involves leading a team, enhancing customer satisfaction, and ensuring compliance with service agreements. The ideal candidate will possess strong leadership and communication skills, along with a pragmatic approach to problem-solving. Join a forward-thinking company that values flexibility and offers a range of benefits, including paid volunteering days and a generous pension contribution. If you're ready to make an impact and lead a dedicated team, this opportunity is for you.

Benefits

Paid volunteering days

Flexible benefits including family-friendly options

Life assurance at 4x salary

Up to 10% pension contribution matched 1:1

Qualifications

• Experience leading teams in customer service or resolution management.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead a team of Resolution Coordinators and manage daily operations.
• Ensure client requirements and service level agreements are met.

Skills

Leadership experience in customer service

Knowledge of defect resolution

Understanding of HSE compliance

Excellent communication skills

Analytical skills

Problem-solving skills

Job description

Job Title: Resolution Coordinator Team Lead

Join our social network platform as a Resolution Coordinator Team Lead. In this role, you will manage a team of Resolution Coordinators, overseeing the daily operations related to customer relationships and defect resolution.

Responsibilities:

1. Manage and lead a team of Resolution Coordinators.
2. Develop and maintain strong relationships with clients.
3. Ensure contractors meet service level agreements and client requirements.
4. Monitor and improve customer satisfaction and service delivery.
5. Produce reports on trends and areas for improvement.
6. Assist with budget management and planning.
7. Visit sites periodically and attend the office at least once a week.

Qualifications and Skills:

• Leadership experience in customer service or resolution management.
• Knowledge of defect resolution and defects liability periods.
• Understanding of HSE compliance and commercial awareness.
• Excellent communication and collaboration skills.
• Analytical and problem-solving skills.
• Pragmatic, ambitious, and customer-focused mindset.

Benefits:

• Paid volunteering days.
• Flexible benefits including family-friendly options and discounts.
• Life assurance at 4x salary.
• Up to 10% pension contribution matched 1:1.

Application Process:

Click ‘Apply Now’ to submit your CV and tell us why you're the right fit for this role. Eligibility to work in the UK is required. Please note, we cannot offer Visa sponsorship.

Interviews are scheduled for August 22nd and 23rd.