Resident House Head & Learner Coordinator: Kleinbosch

Babylonstoren; Franschhoek; On-site; ZAR 200,000 - 280,000; Full time

Job summary

Babylonstoren in Kleinbosch seeks a warm, dependable Resident House Head & Learner Coordinator to join the historic home of the first official Afrikaans school. The role oversees group stays, ensuring safety, structure and memorable experiences, while coordinating group administration from preparation through to departure.

This live-in position requires strong administrative skills, bilingual communication, first-aid readiness, and the ability to handle evenings and occasional night shifts while

Qualifications

• Experience working with teenagers in school, boarding or youth environments.
• Excellent administrative and organisational skills with attention to detail.
• Confidence using digital administration tools, documents and basic spreadsheets.
• Ability to manage emergencies, conflict and challenging behaviour calmly and fairly.
• Valid first-aid training.
• Excellent Afrikaans and English communication skills.

Responsibilities

• Take primary responsibility for learners outside formal programme hours.
• Create a safe, welcoming residential environment and manage learner routines, room allocations, supervision and discipline.
• Coordinate group documentation, including learner lists, indemnity forms, emergency contacts, allergies, dietary requirements and medical information.
• Follow up with schools, parents and teachers to ensure documentation is complete before arrival.
• Manage attendance registers, certificates and administrative close-out of each group.
• Coordinate group arrivals, welcomes, orientation and departures.
• Communicate essential learner information promptly to programme, hospitality and kitchen teams.
• Respond to illness, injuries, conflict and emergencies, following first-aid and escalation protocols.
• Work closely with the Kleinbosch programme and hospitality teams to support programmes, courses and activities.

Skills

Teen engagement

Administrative skills

Digital administration

First-aid training

Communication (Afrikaans & English)

Conflict management

Boundary setting

Evening/night flexibility

Job description

Resident House Head & Learner Coordinator -Kleinbosch

Babylonstoren is looking for a warm, dependable and highly organised Resident House Head & Learner Coordinator to join Kleinbosch, the historic home of the first official Afrikaans school.

Kleinbosch welcomes groups of young people for immersive learning experiences. In this role, you will help make every stay safe, structured and memorable, while coordinating group administration from preparation through to departure.

This is a live-in position. The successful candidate will reside at Kleinbosch.

Requirements:

• Experience working with teenagers in a school, boarding house, youth programme, camp, hospitality or similar environment.
• Strong administrative and organisational skills, with excellent attention to detail and follow-through.
• Confidence using digital administration tools, documents and basic spreadsheets.
• The ability to manage emergencies, conflict and challenging behaviour calmly and fairly.
• Valid first-aid training.
• Excellent communication skills in Afrikaans and English.
• A warm, approachable personality and the confidence to maintain clear boundaries.
• The ability to communicate professionally with learners, parents, teachers, chaperones and colleagues.
• Flexibility to work evenings and, when necessary, during the night while groups are staying at Kleinbosch.

Key responsibilities:

• Take primary responsibility for learners outside formal programme hours.
• Create a safe, welcoming residential environment and manage learner routines, room allocations, supervision and discipline.
• Coordinate group documentation, including learner lists, indemnity forms, emergency contacts, allergies, dietary requirements and relevant medical information.
• Follow up with schools, parents and teachers to ensure documentation is complete before arrival.
• Manage attendance registers, certificates and the administrative preparation and close-out of each group.
• Coordinate group arrivals, welcomes, orientation and departures.
• Communicate essential learner information promptly to the programme, hospitality and kitchen teams.
• Respond to illness, injuries, conflict and emergencies, following first-aid and escalation protocols.
• Work closely with the Kleinbosch programme and hospitality teams to support programmes, courses and activities.

If you enjoy working with young people, remain calm when plans change and take pride in organising every detail, we would love to hear from you.