Reservations Planner / Duty Manager

Phoenix Recruitment; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury guest accommodation near Stellenbosch is seeking a Reservations Planner / Duty Manager for a fixed-term maternity relief contract from September 2024 to January 2026. This role involves managing guest check-ins, assisting housekeeping, and more. Ideal candidates should have at least 2-3 years of experience in luxury settings, strong communication skills, and be fully computer literate. There is potential for a permanent position.

Qualifications

• 2 – 3 years’ experience at a luxury Guest House / Boutique Hotel environment.
• Driver’s license and own reliable transport will be an advantage.

Responsibilities

• Answering calls at reception.
• Checking guests in and doing room checks.
• Assisting housekeeping with rosters and managing the team.
• Receiving and processing payments.
• Conducting stock takes.
• Liaising with reservations for any requirements.
• Carrying out site inspections.

Skills

Strong administrative skills

Communication skills

Guest relations skills

Fully computer literate

Education

Formal qualification

Grade 12

Job description

Intimate self-catering Guest Farm close to Stellenbosch is looking for a Reservations Planner / Duty Manager for a fixed term maternity relief contract (September 2024 – January 2026).

Work hours will be 08 : 00 – 17 : 00 with work every second weekend.

There is the potential for this to become a possible permanent position.

Duties :

Answering of calls at reception

Checking guests in

Room checks

Assisting housekeeping with rosters, guiding them, helping to manage the team

Receiving and processing payments

Stock Takes

Duty manager shifts

Liaising with reservations (Based in Johannesburg) should there be any reservation requirements

Site inspections

Requirements : Grade 12

A formal qualification

At least 2 – 3 years’ experience at a luxury Guest House / Boutique Hotel environment

Strong administrative, communication and guest relations skills

Fully computer literate

Driver’s license and own reliable transport will be an advantage