Reservations Manager

The Reservations Manager will be responsible for leading a strong and efficient team. Manage, mentor, and motivate the team to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process, and guide the reservations team to maximize occupancy. Ensure smooth communication to enhance the guest's overall experience from start to finish. Attend local travel shows, building rapport with existing and new agents. Financial acumen is a must for this role.

The Reservations Manager will be based in the Head Office in Pretoria.

Candidate Requirements:

1. Must have a Matric / Grade 12 or equivalent
2. Tourism, Hospitality, or Financial Accounting qualification needed
3. 5-8 years' experience in a similar role within the hospitality industry
4. Have a financial background or be proficient with managing financial reports
5. Must be proficient in using Excel
6. Experience with PANstrat or similar software will be an advantage
7. Strong business administration experience
8. Ability to work under pressure and manage multiple tasks simultaneously
9. Be proactive, self-motivated with the ability to work with minimal supervision
10. Energetic, driven, and results-oriented with a passion for delivering high-quality service
11. Must have innovative and creative problem-solving skills
12. In-depth knowledge of tourism industry operations, including rates, activities, and lodge operational procedures
13. Team management experience, with the ability to lead, motivate, and guide a team
14. Strong customer relations skills to provide outstanding service
15. Willingness to travel as required by the role
16. Ability to adapt to a dynamic and fast-paced environment

Live out, office-based position.

A great salary on offer with company benefits.