Reservations Manager

Executive Placings; Cape Town; Hybrid; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic Reservations Manager to lead their team in Cape Town. This hybrid role focuses on driving sales and ensuring operational excellence while maintaining strong client relationships. The ideal candidate will have over five years of experience in a similar role within the tourism sector, showcasing exceptional leadership skills and a deep understanding of Southern and East Africa. Join a vibrant team where your contributions will directly impact the success of the organization and help shape unforgettable travel experiences for clients.

Qualifications

• 5+ years of experience leading a reservations team in a tour company.
• Strong knowledge of Southern and East Africa is essential.

Responsibilities

• Maintain excellent customer relationships and exceed sales targets.
• Guide the team to achieve goals and monitor operational excellence.

Skills

Leadership

Customer Relationship Management

Sales Target Achievement

Excellent Communication Skills

Knowledge of Southern and East Africa

Tools

MS Office

Tourplan

Wetu

Job description

Reservations Manager position available in Cape Town.

Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team.

This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.

Requirements:

• Experience leading a Reservations Team for at least 5 years for an inbound tour company/destination management company
• Excellent knowledge of Southern and East Africa
• MS Office, Tourplan and Wetu

Duties include:

• Maintain excellent customer/client relationships
• Deliver on and exceed sales targets as per business expectations
• Monitor the quoting and operational accuracy of the team
• Ensure operational excellence daily
• Monitor workload distribution
• Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness
• Guide the team to achieve goals
• Build up and maintain a high level of motivation and team spirit
• Be approachable and supportive
• Demonstrate an understanding of the concepts cost, profit, net and gross selling prices
• Be aware of our competitors’ products
• Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team
• Demonstrate excellent communication skills and customer care
• Support the decision-making process of management by giving input