Reservations Consultant / Agent

NexChapter Recruitment; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment agency in Johannesburg is looking for a candidate with over 5 years of experience in a reservations department or tourism call centre. The ideal applicant should have strong English communication skills, a relevant qualification, and familiarity with hospitality systems. This role requires excellent interpersonal skills and the ability to work in a fast-paced environment. Candidates must be professional and customer service-oriented.

Skills

Reservations experience

Proficiency in English

Interpersonal skills

Time management skills

Microsoft Office proficiency

Familiar with hospitality systems

Education

Matric

Tertiary qualification in tourism/hospitality

Job description

Experience & Skills

• Minimum of 5 years’ experience in a reservations department or tourism/travel call centre, preferably handling multiple properties.
• Strong proficiency in English, both verbal and written.
• Excellent interpersonal, communication, and time management skills.
• Proficient in Microsoft Office (Excel: intermediate to advanced).
• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, Apex, and CRM platforms.

Qualifications & Attributes

• Matric (minimum); a relevant tertiary qualification in tourism/hospitality is advantageous.
• Valid South African ID.
• Professional, presentable, and customer service–oriented.
• Dynamic, self-starter with strong problem-solving skills.
• Ability to work effectively as part of a team.
• Detail-oriented with a high level of accuracy.

Other

• Willingness to work in a fast-paced environment with international clientele.
• Flexible to undertake reasonable requests in support of operational goals.