Reservations Consultant

eXtraordinary Talent Solutions; Wes-Kaap; On-site; ZAR 120,000 - 240,000; Full time

Job summary

An established tourism company is on the lookout for a Reservations Consultant to enhance their dynamic team in Cape Town. This role requires a detail-oriented individual with a strong background in hospitality and reservations. You will be responsible for processing bookings, managing client communications, and ensuring a seamless experience for all guests. If you thrive in a fast-paced environment and possess excellent communication skills, this opportunity is perfect for you. Join a team that values dedication and offers a chance to grow within the vibrant tourism industry.

Qualifications

• Minimum 2 years' experience in hospitality or reservations is required.
• Strong communication skills are essential for client interactions.

Responsibilities

• Process bookings via phone and email, ensuring accuracy and confirmation.
• Manage client invoicing and follow up on outstanding payments.

Skills

Computer Literacy

Communication Skills

Attention to Detail

Hospitality Experience

Shift Work Availability

Job description

Well established Tourism Company in Cape Town is seeking for Reservations Consultant to join their team.

Applicant must be computer literate and have good communication skills (spoken and written).

We operate on a shift basis and therefore you will need to be available for shift work Monday to Sunday 08h00 - 21h00. Minimum 2 years' experience is required.

Job Outputs

• Processing bookings telephonically
• Emailing and faxing clients booking confirmation
• Charging credit card forms and emailing clients updated confirmation and filing thereof
• Issuing clients with Tax Invoices for payment
• Creating daily Arrivals list for Clients
• Checking and signing off bookings made and arrivals for the following day
• Follow up on all outstanding debtors
• Online chats
• Innkeeper Experience advantage
• Attention to detail is a must
• Own transport required, especially for late shifts
• Hospitality experience is essential

Please note that only suitable candidates will be contacted.

Please do not apply if you do not have experience in hospitality or reservations.