Reservations Agent apply here now

Abroad Work; Pietermaritzburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dedicated Reservations Agent in Pietermaritzburg. In this pivotal role, you will be the first point of contact for guests, providing exceptional service and facilitating room reservations. Your ability to convert inquiries into bookings and respond professionally to customer needs will be key to your success. Join a dynamic team where your contributions will directly impact guest satisfaction and the hotel's reputation. If you are passionate about hospitality and thrive in a customer-focused environment, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills are essential for this role.
• Sales skills to convert inquiries into bookings are important.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Respond positively to sales inquiries and develop leads.
• Ensure all reservations are completed accurately.

Skills

Customer Service

Sales Skills

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Reservations Agent apply here now vacancy in Pietermaritzburg South Africa

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation