Reservationist

Radisson Hotel Group; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hotel group in Johannesburg is looking for a Reservationist to join their dynamic team. This role focuses on enhancing guest experiences by converting inquiries into bookings and maximizing sales opportunities. The ideal candidate is detail-oriented, possesses strong communication skills, and has a positive attitude. Experience in hospitality is preferred but not mandatory.

Qualifications

• Positive attitude and flexibility required.
• Detail-oriented with strong communication skills.
• Experience in hospitality beneficial but not essential.

Responsibilities

• Convert booking inquiries into sales.
• Anticipate and deliver high-level guest experiences.
• Maximize sales through upselling.

Skills

Flexibility and a positive attitude

Attention to detail

Creative problem-solving skills

Strong verbal communication skills

Job description

Job Title: Reservationist

Location: Gauteng, Johannesburg

Application Deadline: August 24, 2025

Job Description

We are seeking a Reservationist to join our team at Radisson Hotel & Convention Centre Johannesburg, OR Tambo. At RHG, we value individuals with character, skills, talents, and a passion for creating memorable experiences. We prioritize mindset, anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are committed to nurturing talent, offering opportunities for advancement, and fostering continuous learning.

The Reservationist role requires a blend of precision, efficiency, and a customer-centric approach to enhance our Reservations Team. You will ensure seamless service with attention to detail and a passion for guest experience.

Our reservations team are natural organizers, sales-driven, with meticulous attention to guest needs, aiming to create memorable moments.

You will convert booking inquiries into sales, anticipate and deliver the guest experience at the highest level, and maximize sales and profitability through upselling and monitoring demand.

As part of the team, you will proactively ensure guest satisfaction and the smooth operation of the reservations department, working in a fun and passionate environment that believes anything is possible.

Qualifications

• Flexibility and a positive, "Yes I Can!" attitude
• An eye for detail
• Creative problem-solving skills
• Passion for delivering extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• A fun-loving attitude at work
• Experience in a similar role is beneficial but not essential
• Background in hospitality, hotel, or restaurant jobs