Reservationist

Piekenierskloof Mountain Resort; Citrusdal; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dedicated Reservationist to join their dynamic team. This role is crucial in managing guest reservations, ensuring accuracy and efficiency while providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills. With opportunities for career growth and a supportive work culture, this position offers a chance to contribute to an unforgettable guest experience in a stunning resort setting. If you are passionate about hospitality and detail-oriented, this is the perfect opportunity for you.

Benefits

Competitive Salary

Career Growth Opportunities

Staff Discounts on Accommodation

Dynamic Work Environment

Qualifications

• Previous experience in reservations or front office preferred.
• Proficiency in reservation systems and hotel management software.

Responsibilities

• Process guest reservations via phone, email, and online platforms.
• Coordinate with departments for seamless guest experiences.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

Experience in Hospitality

Tools

Reservation Systems

Hotel Management Software

Job description

About Us:

Piekenierskloof Mountain Resort, a proud member of Dream Hotels and Resorts, is a tranquil getaway offering breathtaking views, top-notch hospitality, and an unforgettable guest experience. We are seeking a dedicated and detail-oriented Reservationist to join our dynamic team and contribute to our continued success.

Job Summary:

The Reservationist is responsible for handling all reservations efficiently and professionally. This role requires excellent customer service skills, attention to detail, and the ability to manage multiple bookings while ensuring guest satisfaction. The ideal candidate is proactive, organized, and passionate about hospitality.

Key Responsibilities:

1. Process guest reservations accurately via phone, email, and online booking platforms.
2. Ensure all booking details are correctly recorded in the reservation system.
3. Provide guests with relevant information about the resort, amenities, and special offers.
4. Assist in maximizing room occupancy and revenue through effective booking management.
5. Handle guest inquiries, modifications, and cancellations in a professional manner.
6. Coordinate with the Front Office and other departments to ensure seamless guest experiences.
7. Maintain accurate records of reservations and generate reports as required.
8. Uphold company standards and brand guidelines in all interactions.

Requirements:

1. Previous experience in reservations, front office, or a related hospitality role preferred.
2. Proficiency in reservation systems and hotel management software.
3. Strong communication and interpersonal skills.
4. Ability to work efficiently in a fast-paced environment.
5. Attention to detail and a proactive approach to problem-solving.
6. Flexibility to work weekends, holidays, and shifts as needed.

Benefits:

1. Competitive salary
2. Career growth opportunities within Dream Hotels and Resorts
3. Staff discounts on accommodation and dining
4. A supportive and dynamic work environment

If you are passionate about hospitality and have a knack for organization and guest service, we would love to hear from you!