Research Manager

NielsenIQ; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global consumer intelligence leader seeks a Research Manager in Johannesburg to support Brand and Media accounts. The ideal candidate should have over 5 years of experience in market research, excellent interpersonal skills, and a strong client-oriented attitude. Responsibilities include managing client relationships and ensuring project excellence while contributing to a collaborative team culture.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program

Qualifications

• Minimum 5 years work experience in market research with account management expertise.
• Comprehensive knowledge of market research methods.
• Strong client-oriented attitude, able to actively listen.

Responsibilities

• Support management of Brand and Media accounts.
• Deliver quality output to ensure retained business.
• Be accountable for the full project execution cycle.

Skills

Client-oriented attitude

Strong interpersonal skills

Ability to build relationships

Design and reporting skills

Organizational skills

Education

Post graduate qualification

Tools

MS Office

PowerPoint

Job description

Job Description

Purpose of the role:

The Research Manager is a part of NIQ’s Strategic Analytics and Insights (SA&I) team responsible for the SSA region. The role is to be a trusted adviser to our Brand and Media customers, matching SA&I solutions to the clients’ key business questions. Candidates are responsible for earned revenue, and driving revenue growth through retained business.

Candidates will need to have at least 5 years of experience in market research or key account management. They will also have strong interpersonal skills and use these to dive deep into the clients’ businesses, truly understanding the challenges and questions. They live and breathe clients and can demonstrate the value of SA&I solutions, thus driving engagement and client relationships.

You will...

• Independently support the management of Brand and Media accounts on behalf of NIQ’s SA&I team, i.e. with the support of the Senior Research Manager act as the internal point of contact and trusted advisor for cross functional teams
• Support the understanding of client strategies, structures and key business questions to build sustainable client relationships and intimacy
• Deliver quality output to ensure retained business
• Understand and execute the value of the SA&I portfolio
• Work with the Business Development teams to meet and exceed client expectations and identify opportunities for upselling and cross-selling
• Liaise cross-functionally/markets with other NIQ Brand and Media teams, with a focus on a holistic client centric experience
• Be accountable for the full project execution cycle from set-up to final presentation, delivering project excellence, ensuring high NPS from clients
• Keep abreast of market research methodologies, clients’ industry trends, and competitor activities
• Support the team lead with the upskilling of team members
• Positively contribute toward the culture and climate of the SA&I team and wider NIQ organization
  
  

You have...

• A post graduate qualification
• Minimum 5 years work experience in market research with account management expertise
• Comprehensive knowledge and understanding of market research methods
• Strong client-oriented attitude
• Ability to build and maintain long-term customer relationships
• Able to “actively listen” to clients, identify business opportunities and understand how to provide strategic relevant output
• Strong design and reporting skills
• Willingness to go the extra mile
• Passion, energy and drive, enthusiasm to learn and develop
• Able to work autonomously and establish own priorities and objectives
• Comfortable working across teams, bringing together people from different areas of the business
• Highly organized and can manage multiple priorities simultaneously
• Software skills/ MS Office, especially PowerPoint
  
  

All employees within NIQ are expected to promote the image of the company. This will be done in part by maintaining an efficient and effective working environment. It is expected that employees adhere to any specific deadlines set in respect of company issues relating to professional servicing (internal and external) and objectives.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion