Research And Insights Lead

Job Description & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives.

These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities.

They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

Those in market intelligence at PwC will focus on gathering and analysing data to provide insights on market trends and competitor activities, as well as helping clients make informed business decisions.

Your work will involve strong research and analytical skills to deliver valuable market intelligence.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality.

You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations.

With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm.

You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

1. Analyse and identify the linkages and interactions between the component parts of an entire system.
2. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
3. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
4. Develop skills outside your comfort zone, and encourage others to do the same.
5. Effectively mentor others.
6. Use the review of work as an opportunity to deepen the expertise of team members.
7. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
8. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Purpose of Job

The Research and Insights Manager / Senior Manager leads the PwC Africa research and market intelligence team.

This role ensures a high-quality experience for Clients and Markets Development (CMD) Africa's clients, focusing on creating actionable insights that drive business growth and enhance brand positioning.

Key responsibilities

1. Leadership and collaboration: Lead the Research and Insights team, comprising researchers and insights specialists. Collaborate closely with the Integrated Content, Marketing and Sales Excellence, Brand and Creative, and Digital Presence teams, as well as Regional CMD leads.
2. Service delivery: Deliver research and insights through a shared services model supporting PwC Africa member firms.
3. Client experience: Ensure a quality experience for Africa CMD's clients by providing and communicating information that contributes to business growth, brand positioning, and identifying opportunities.
4. Innovation: Drive ongoing innovation through utilisation of tools and technology available to ensure PwC Africa's research and insights are distinctive and impactful.

Role Description

1. Manage the Research and Insights team's daily activities, providing guidance and direction across the portfolio of research services.
2. Ensure timely and high-quality responses to requests, coordinating with the Africa Traffic Controller and monitoring the team's work management system.
3. Demonstrate a comprehensive understanding and extensive working knowledge of research tools, methodologies, and communication.
4. Deliver high-value research and market intelligence with exceptional attention to detail, personally contributing to significant projects.
5. Develop innovative B2B research methodologies and processes, investing in skills, capabilities, and technology, aligned with PwC Africa's services, go-to-market priorities, and strategy.
6. Expand the team's portfolio of services, identifying the need for new tools, training, and skills development, and providing business cases as needed.
7. Interpret research briefs and ensure full understanding of requirements before proceeding, guiding the team to deliver acceptable research services and reports.
8. Demonstrate the ability to take a research concept from inception to completion.
9. Maintain excellent working knowledge of corporate research requirements.
10. Stay updated on trends and new technologies.
11. Identify problems and develop effective solutions.
12. Manage multiple complex projects and meet deadlines.
13. Adhere to rules, procedures, policies, instructions, and vendor agreements.
14. Manage expectations and time pressure effectively.

Resources and Accountabilities

Geographical span: PwC Africa member firms

Number of direct reports: 5 Associates and Senior Associates

Key Competencies and Attributes

1. Detailed, in-depth experience with research methodology, digital technologies, subscriptions, and communication.
2. Ability to train, coach, and evaluate the work of others.
3. Strong time management skills, deadline-driven, and ability to prioritize.
4. Works well under pressure.
5. Accuracy and an eye for detail.
6. Ability to craft data stories using both primary and secondary sources.
7. Proactivity, responsibility, and ownership of team output.
8. Ability to take initiative and follow through projects to completion.

Qualification & Experience Requirements

1. Honours degree in a related field, or equivalent industry experience.
2. 5+ years' experience in B2B research, market intelligence, and insights generation.
3. Demonstrable experience leading a team.

Travel Requirements: Available for Work Visa Sponsorship?

Job Posting End Date: April 16,