Representative - Customer Service.Commercial Operations SA

MTN Group; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company in Bloemfontein is seeking a candidate to manage cash and stock in a branded store. Responsibilities include meeting sales targets, providing consumer advice, and managing store operations, including customer cell phone repairs. The ideal candidate will have a minimum of a 1 year diploma and at least 2 years of relevant experience.

Qualifications

• Fluent in English and language of country preferable.
• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others.

Responsibilities

• Accountable for cash and stock in branded store.
• Provide consumer advice and education / share product knowledge.
• Manage operations in store including customer cell phone repairs.

Education

Minimum of 1 year diploma

Job description

Global influences, environmental / industry demands, organisational mission,

Responsibilities

• Consumer satisfaction.
• In branded store: accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store: Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store: Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions e.g. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services : turnaround time, queuing time, accuracy, and productivity.
• Supervisory / Leadership / Managerial Complexity : None

Role complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for.

Education :

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience :

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization