Reporting Analyst

Lyra Health, Inc.; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading company in mental health care is seeking a Business Intelligence & Consulting Reporting Analyst to enhance reporting and analytics processes. This full-time role involves working closely with data to support informed decision-making and improve business efficiencies. Ideal candidates will have strong data analysis skills and a degree in relevant fields, with a focus on delivering high-quality insights and recommendations in a collaborative environment.

Benefits

21 days vacation per year plus public holidays

Discretionary bonus scheme

Group Life Cover

Disability Cover

Employee Assistance Programme

Qualifications

• Minimum of 5 years' experience in data/information analysis, preferably in EAP environment.
• Advanced Excel and PowerPoint skills required.
• Ability to present data analysis to senior business audiences.

Responsibilities

• Elicit and document business reporting requirements; translate them into specifications.
• Analyze data to identify trends and support decision-making.
• Generate reports and dashboards to support customer reporting needs.

Skills

Data Analysis

Reporting

Process Improvement

Stakeholder Communication

Project Management

Education

Tertiary degree in Social Sciences / Humanities, Sociology, Health Sciences, Data Analytics, Science, Finance or Business Management

Tools

Excel

PowerPoint

Job description

About Lyra Health: Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.

We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune companies, to improve access to effective, high-quality mental health care for their employees and their families.

With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster.

Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $ million.

Lyra Services South Africa are recruiting a Business Intelligence & Consulting Reporting Analyst to support with international business requirements.

This is a full-time role, working 5 days per week, based in South Africa.

Key Responsibilities

1. Reporting and analytics: Elicit and document detailed customer and business reporting requirements. Translate business needs into functional and technical specifications that will guide the BI Development team and external service provider (online dashboard).
2. Data Analysis: Analyze data to identify trends, patterns, and insights. Format reports according to company guidelines. Utilize data to support informed decision-making for our customers, for the team, and for the business.
3. Process Improvement: Evaluate and optimize existing BI & Consulting reporting and analytics processes. Identify areas for efficiency and value gains.
4. BI & Consulting processes modelling: Create and maintain BI & Consulting process models (flowcharts and/or diagrams). Support the development of data models to represent data entities and relationships.
5. Documentation: Prepare clear and comprehensive documentation, including business requirements documents, case studies, and online dashboard guides.
6. Stakeholder Communication: Communicate with both technical and non-technical stakeholders to ensure alignment and understanding of analytics and reporting objectives.
7. Project Management: Participate in project planning and management, including defining project scope, timelines, and resource allocation.
8. Data Reporting: Generate reports and dashboards to support customer reporting needs and internal decision making. Utilize reporting tools and BI software as necessary.
9. Quality Assurance: Check accuracy of data and ensure that reporting and analytics meet quality standards and are aligned with best practices.
10. Research, Industry, and Technology Knowledge: Conduct regular research into employee wellbeing and mental health. Leverage the use of AI to enhance customer reporting insights. Ensure dissemination of research into the team. Stay informed about industry trends, emerging analytics and reporting technologies, and best practices.
11. Testing: Plan and conduct user acceptance testing (UAT) to validate that reporting solutions meet business requirements.
12. Continuous Improvement: Identify opportunities for process improvement and recommend solutions.
13. Collaboration: Collaborate with client services, team members, and the greater business to share knowledge and best practices.
14. Vendor and Tool Evaluation: Assess and recommend tools that can enhance BI & C reporting and analytics.

Requirements

• Tertiary degree or diploma in Social Sciences / Humanities, Sociology, Health Sciences, Data Analytics, Science, Finance or Business Management.
• Minimum of 5 years' data / information analysis, preferably in an EAP environment.
• Advanced Excel skills.
• Advanced PowerPoint skills.
• Report writing ability.
• Ability to craft meaningful insights and recommendations based on EAP data.

About You

• Ability to identify and clearly communicate data trends.
• Ability to present data analysis to senior business audiences.
• Ability to communicate clearly and accurately complex and/or technical information to both technical and non-technical colleagues/customers.
• Research-oriented.
• Ability to function effectively under pressure.
• Excellent communication skills in English (both written and verbal).
• Professional and quality-oriented approach to work.
• Structured approach to work.
• Willingness to learn.
• Ability to receive constructive feedback.
• Enthusiastic, self-motivated, and able to work within a project-based environment.
• Able to work independently and as part of a team.
• Open to change.
• Aware of the impact of own actions on workload of others and the business (self-responsibility).

Why Lyra?

• Holidays: 21 days per year + public holidays (Full time)
• Discretionary bonus scheme
• Group Life Cover
• Disability Cover
• Employee Assistance Programme

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.

Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.

Providing this information is optional and voluntary. If you provide it, you consent to Lyra processing it for the purposes described at collection. You may request to limit how we use this information if you are a California resident.

This information will only be retained as long as needed to fulfill the purposes for which it was collected. Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the US, you may have rights to access, delete, or restrict processing of your data. For exercising data privacy rights outside the US, contact us. For more info, see our Workforce Privacy Notice.

The benefits available to those in South Africa will be consistent with South African law and may vary from other countries.

Benefits will be provided in accordance with applicable law.

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