Repair Management Consultant

Telesure Investment Holdings; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a diligent administrative support professional to enhance their distribution channel. This role offers the chance to engage with internal and external stakeholders while providing essential support in document management and data analysis. You will be responsible for ensuring compliance with operational procedures and maintaining excellent customer service standards. If you have a knack for organization and a passion for the financial services sector, this is an exciting opportunity to grow your skills in a dynamic environment that values innovation and excellence.

Qualifications

• 1-2 years in an administrative role with experience in Claims and AS400.
• Ability to manage documents and engage with stakeholders effectively.

Responsibilities

• Handle customer queries and ensure compliance with SLAs.
• Organize work schedules and supervise junior administrators.

Skills

Administrative Skills

Stakeholder Engagement

Data Analysis

Customer Service

Document Management

Education

General Education

Tools

AS400

Job description

TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry.

Job Description

JOB PURPOSE

Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders.

RESPONSIBILITIES

Client & Customer Management

Handle queries from internal and external customers within set SLAs and in line with standard operating procedures. Request relevant documents from customers.

Stakeholder Engagement

Support stakeholder engagement by arranging actions, meetings, and events.

Administration

Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and ensure correct status is applied to the Auction nation system. Handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure.

Document and Data Management

Request registration documents from customers and finance companies. Receive, file, document and distribute registration documents to the salvage provider once received. Ensure accurate record keeping during the salvage process.

Data Collection & Analysis

Collate and analyze information for management and financial reporting.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done. Supervise junior administrators and assign short-term tasks to others if necessary.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Job Requirements

EDUCATION

General Education

EXPERIENCE

General Experience

1-2 years in an administrative role

2 years minimum experience in Claims and AS400

ADDITIONAL INFORMATION

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at the time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.