Repair & After Sales Agent

The Recruitment Guy (Pty) Ltd; Kathu; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent recruitment agency is seeking a proactive Repair & After Sales Agent in Kathu. The role involves managing repair processes and ensuring customer satisfaction. Ideal candidates have technical knowledge of equipment, strong administrative skills, and a customer-focused approach. This position offers a salary of R35,000 per month and requires 3-5 years in a technical support role.

Qualifications

• 3–5 years experience in a technical service or aftersales support role.
• Proven exposure to capital equipment or industrial machinery.
• Knowledge of repair workflow administration.

Responsibilities

• Manage aftersales service inquiries and job cards.
• Act as liaison between workshop, technicians, and customers.
• Process warranty claims and issue service estimates.

Skills

Customer service ethic

Problem-solving skills

Strong communication skills

Detail-oriented

Education

Grade 12 / Matric

Tools

MS Office

CRM systems

SAP

Job description

Repair & After Sales Agent position available in Kathu.

Our established client, is seeking a proactive and technically strong Repair & Aftersales Agent to join their team in Kathu.

This customer-facing role will be responsible for managing the repair process, aftersales support, and customer satisfaction lifecycle across key accounts in the region.
The ideal candidate is someone with technical knowledge of mechanical/electrical equipment, strong administrative skills, and the ability to balance customer service, warranty processing, and repair cost management.

Industry: Capital Equipment / Material Handling / Rental & Aftersales.

Salary: TCTC R35 000 per month.

Start Date: As soon as possible.

Duties and Responsibilities:

Aftersales Management:

• Handle all aftersales service enquiries, job cards, and quotation follow-ups.
• Manage repair and maintenance workflows in collaboration with field service teams.
• Monitor and track service level agreements (SLAs), response times, and escalations.
• Engage customers regarding repair approvals, service updates, and completion timelines.

Customer Relationship Management:

• Act as the liaison between the workshop, service technicians, and the customer.
• Ensure all clients receive clear communication regarding repairs, downtime, and invoicing.
• Log, escalate, and resolve customer issues professionally and in a timely manner.

Repairs & Warranty Coordination:

• Process warranty claims, ensure compliance with OEM terms, and liaise with suppliers.
• Analyse causes of repeat failures and proactively escalate to technical or engineering teams.
• Issue service estimates, capture customer approvals, and coordinate parts ordering.

Administrative & Reporting Functions:

• Maintain accurate job card and service documentation for audit and customer records.
• Ensure daily updates of customer service logs and CRM system (SAP/CRM).
• Assist with monthly service and repair cost reporting to the branch and head office.

Collaboration & Support:

• Support the Sales and Account Management teams by providing service performance data.
• Coordinate site visits or field repairs where customer locations require technician dispatch.
• Contribute to customer retention efforts by providing exceptional post-sale experience.

Requirements:

• Grade 12 / Matric
• 3–5 years experience in a technical service or aftersales support role
• Proven exposure to capital equipment, material handling, or industrial machinery
• Knowledge of repair workflow administration (job cards, costings, reporting)
• Computer literate: MS Office, CRM, SAP or similar enterprise systems
• Strong customer service ethic and professional written/verbal communication skills
• Driver’s license and own reliable transport

Advantageous:

• Post-matric qualification in technical administration, engineering support, or similar
• Working knowledge of material handling equipment or aerial work platforms or forklifts or similar
• Understanding of warranty claim processes, field service dispatch, and parts handling

Attributes & Competencies:

• Technically minded with sound problem-solving skills
• Detail-orientated and administratively strong
• Able to thrive under pressure and prioritise competing demands
• Professional, respectful, and confident communicator
• Self-motivated and organised, with a “customer-first” mindset
• Solutions-focused and cooperative team player

Working Hours & Conditions:

• Monday to Friday: 07:30 – 17:00
• After-hours or weekend availability for urgent customer support may be required
• Office-based with regular interaction with workshop and service teams