Repair & After Sales Agent

The Recruitment Guy (Pty) Ltd; eMalahleni; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a proactive Repair & After Sales Agent to manage the repair process, aftersales support, and customer satisfaction in Witbank. Ideal candidates are technically knowledgeable with strong administrative skills, along with 3–5 years of relevant experience. The role includes handling customer inquiries and ensuring service quality. This office-based role requires a customer-first mindset and availability for urgent support.

Qualifications

• 3–5 years experience in a technical service or aftersales support role.
• Proven exposure to capital equipment, material handling, or industrial machinery.
• Driver’s license and own reliable transport.

Responsibilities

• Manage the repair process and customer satisfaction lifecycle.
• Handle aftersales service enquiries and job card follow-ups.
• Ensure clear communication regarding repairs and invoicing.

Skills

Technical knowledge of mechanical/electrical equipment

Strong administrative skills

Customer service ethic

Problem-solving skills

Education

Grade 12 / Matric

Tools

MS Office

CRM

SAP

Job description

Repair & After Sales Agent job vacancy in Witbank.

Our established client, is seeking a proactive and technically strong Repair & Aftersales Agent to join their team in Witbank (eMalahleni).

This customer-facing role will be responsible for managing the repair process, aftersales support, and customer satisfaction lifecycle across key accounts in the region.

The ideal candidate is someone with technical knowledge of mechanical / electrical equipment, strong administrative skills, and the ability to balance customer service, warranty processing, and repair cost management.

Industry: Capital Equipment / Material Handling / Rental & Aftersales.

Salary: TCTC R31 000 per month.

Duties and Responsibilities:

Aftersales Management:

• Handle all aftersales service enquiries, job cards, and quotation follow-ups.
• Manage repair and maintenance workflows in collaboration with field service teams.
• Monitor and track service level agreements (SLAs), response times, and escalations.
• Engage customers regarding repair approvals, service updates, and completion timelines.

Customer Relationship Management:

• Act as the liaison between the workshop, service technicians, and the customer.
• Ensure all clients receive clear communication regarding repairs, downtime, and invoicing.
• Log, escalate, and resolve customer issues professionally and in a timely manner.

Repairs & Warranty Coordination:

• Process warranty claims, ensure compliance with OEM terms, and liaise with suppliers.
• Analyse causes of repeat failures and proactively escalate to technical or engineering teams.
• Issue service estimates, capture customer approvals, and coordinate parts ordering.

Administrative & Reporting Functions:

• Maintain accurate job card and service documentation for audit and customer records.
• Ensure daily updates of customer service logs and CRM system (SAP/CRM).
• Assist with monthly service and repair cost reporting to the branch and head office.

Collaboration & Support:

• Support the Sales and Account Management teams by providing service performance data.
• Coordinate site visits or field repairs where customer locations require technician dispatch.
• Contribute to customer retention efforts by providing exceptional post-sale experience.

Requirements:

• Grade 12 / Matric
• 3–5 years experience in a technical service or aftersales support role
• Proven exposure to capital equipment, material handling, or industrial machinery
• Knowledge of repair workflow administration (job cards, costings, reporting)
• Computer literate: MS Office, CRM, SAP or similar enterprise systems
• Strong customer service ethic and professional written/verbal communication skills
• Driver’s license and own reliable transport

Advantageous:

• Post-matric qualification in technical administration, engineering support, or similar
• Working knowledge of material handling equipment or aerial work platforms or forklifts or similar
• Understanding of warranty claim processes, field service dispatch, and parts handling

Attributes and Competencies:

• Technically minded with sound problem-solving skills
• Detail-orientated and administratively strong
• Able to thrive under pressure and prioritise competing demands
• Professional, respectful, and confident communicator
• Self-motivated and organised, with a “customer-first” mindset
• Solutions-focused and cooperative team player

Working Hours and Conditions:

• Monday to Friday: 07:30 – 17:00
• After-hours or weekend availability for urgent customer support may be required
• Office-based with regular interaction with workshop and service teams