Rep I consumer Operations Support - (English and French Bilingual) - GCCA Remote

TransUnion; Johannesburg; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in consumer operations is seeking a motivated Back Office Agent, fluent in French and English, to provide exceptional support. You will handle customer queries, ensuring satisfaction through effective communication and detail-oriented administrative tasks. This remarkable opportunity is perfect for individuals looking to develop their career in a dynamic and supportive environment.

Qualifications

• Intermediate proficiency in French (A2 - B1 level, written).
• Minimum 6 months experience in a similar role or recent graduate.

Responsibilities

• Perform back-office tasks such as reviewing queries and processing administrative duties.
• Maintain accurate and up-to-date records in the CRM system.

Skills

Communication

Interpersonal skills

Attention to detail

Education

HSC or above

Job description

Job title : Rep I Consumer Operations Support - (English and French Bilingual) - GCCA Remote

Job Location : Gauteng, Johannesburg Deadline : June 24, 2025

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Job Description

We are currently seeking a highly motivated and skilled French Back Office Agent to join our organization.

As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients.

What You'll Bring : Responsibilities

• Perform back-office tasks such as reviewing queries, processing, and administrative duties.
• Provide excellent customer service and support to our French-speaking clients.
• Respond promptly and professionally to customer inquiries and resolve issues.
• Collaborate with team members to ensure customer satisfaction.
• Maintain accurate and up-to-date records of transactions in the CRM system.

Impact You'll Make : Requirements

• Intermediate proficiency in French and English (A2 - B1 level, written).
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Excellent time management and organizational skills.
• Attention to detail and accuracy.
• Ability to navigate multiple databases and systems.
• Experience: Minimum 6 months in a similar role or recent graduates (HSC or above).