Rental Sales Agent: Checkout FTC 12 Months - Bloemfontein

ZEDA Limited; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading vehicle rental company in Bloemfontein is seeking a dedicated individual to manage the preparation, delivery, and collection of vehicles while providing top-notch customer service. The ideal candidate must have a matric qualification, a valid driver's license, and the ability to sell. This full-time position requires shift work, and operational experience is a plus. Applications close on 14/08/2025.

Qualifications

• Valid Code 8 unendorsed Driver’s License required.
• Responsible for own transport to and from work.
• Shift work availability necessary.

Responsibilities

• Prepare and deliver vehicles to customers.
• Follow rental process for check-in and check-out.
• Maintain accurate documentation and reports.

Skills

Customer service

Sales ability

Problem-solving

Education

Matric

Tools

Wizard software

Job description

Core purpose of the role

To prepare, deliver and collect quality Avis Budget vehicles to and from internal customers at the right quantity, right time and right place so as to exceed customer expectations.

Key deliverables and outputs

Fleet and Counter product planning:

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure all counter products are made ready for rent and provision is made for additional requests
• Ensure all counter products are made ready for rent and provision is made for additional request.

Rental Transactions

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services.

Admin

• Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documents.

Customer Rental Experience

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property, Counter Products)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager.

Academic Qualifications

Essential:

• Matric
• Valid Code 8 unendorsed Driver’s License.

Work Experience

Essential:

• Incumbent will be responsible for his / her own transport to and from work
• Shift work
• Must be well presented
• Must have the ability to sell
• Preference will be given to applicants with Operations and/or Wizard experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 14/08/2025